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Extended Stay America - Charleston - Mt. Pleasant
- Hotels
- Mt. Pleasant, SC
About this business
Location details
304 Wingo Way, Mt. Pleasant, SC, 29464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not very clean. The hotel was stuffy and smelly. There was no shampoo provided. No ice bucket. It just felt old and dirty.
Business response:
I appreciate you bringing your experience to our attention. I was disheartened to read that your stay didn't meet your expectations. Please accept our apologies. To uphold our company’s high standards, we will be making sure our rooms are properly stocked as well as closely inspecting our rooms prior to guest arrivals to ensure that each guest has a comfortable stay. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any of our other brand locations a... read more
Not recommended unless you want to waste your mone Not worth the money for what you get grab and go was all stale made us sick after eating
WORST HOTEL EVER I travel a lot for business and this was the worst hotel that I have ever stayed. I checked in and out within an hour due to safety concerns. Apparently, this is the hotel where all the homeless people come to hang out and drink. The front desk assured me that they lock the lobby doors at 8pm for safety. The smell in the hotel was awful and the room seemed to be clean but the bed was so hard. I left after an hour and got another room for the night. So, for that night, I had to pay for 2 hotel rooms. I WANT M... read more
Near Ft. Sumter tour. For heavy cook in the room The bed was hard. The only things in the room were a bed, table, desk, 2 chairs, fridge, stove, and microwave. You have to get a blow dryer, pans, utensils,etc. from the front desk. We paid a lot for the room and I at least expected the 1 king size bed to be comfortable. Most hotels have a mini-fridge and microwave in the room and that suits us just fine. I'm not sure I would stay there again because I have no intention of doing anything more than microwave a frozen dinner. ... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were not happy with your room or the comfort of our beds. In response to your feedback, we will work to make sure we better explain our amenities during check-in. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you a... read more
ok room The hotel smells of smoke, from lobby to room. Service was good. It is in a convienient location.
Business response:
Thank you for providing us with details about your stay. We appreciate the kind comments about our hotel; however, we apologize for the smoke odors you experienced. In response to your feedback, I will be working with our housekeeping staff to better eliminate smoke odors. Our team is committed to satisfying our guests, so we are very thankful for your feedback. If you have any additional feedback, we would like to hear it. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a ... read more
Review On the hotel's website, the room says that it comes with a full set of dishes and utensils. When we got to our room, there were no dishes or utensils. There was a card on the counter telling us to request dishes at the front counter. The website was misleading. We went to the front desk to get dishes, but the attendant said they were out. How can a hotel advertising a full kitchen be out of dishes? This was very frustrating. The attendant did bring up dishes later that he said he found in a closet. The front doors are... read more
Bad Dealings I was tired and ready to get to a room and shower and relax , I booked my room and it was not for the night it was for the 30th of nov, my mistake , the Hotel had computer issues which made me wait in the lobby for more than 25 minutes , after just letting us in a room they called to say i wasnt booked in a room at all. after several calls i had to make to the front desk and to hotels INDIA .. that i could barely understand it was fixed about 11pm , and I had to be up at 6 am. and i was late getting up by 45 min... read more
Business response:
Your review for our hotel was recently brought to my attention. I sincerely apologize for the issues you had with your reservation at check-in. I met with the staff, and we are reviewing our reservation and guest check-in procedures to ensure that your experience is not repeated. I really appreciate you bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Frequently asked questions about Extended Stay America - Charleston - Mt. Pleasant
How is Extended Stay America - Charleston - Mt. Pleasant rated?
Extended Stay America - Charleston - Mt. Pleasant has a 3.5 star rating with 2,357 reviews.
When is Extended Stay America - Charleston - Mt. Pleasant open?
Extended Stay America - Charleston - Mt. Pleasant is open now. It will close tomorrow at 12:00 a.m.