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Extended Stay America - Charleston - Mt. Pleasant
- Hotels
- Mt. Pleasant, SC
About this business
Location details
304 Wingo Way, Mt. Pleasant, SC, 29464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor accommodations Very limited service. Housekeeping once a week or $5 a day. "We don't have an ice machine but you can fill the ice trays in your room fridge." Someone else's hair on the "clean" sink, TV remote didn't work, etc, etc. This would normally be a case of "You get what you pay for," but in this case, I got even less than I paid for, given the demand for hotel rooms during Charleston Race Week. I would not stay at this chain again.
Business response:
Matthew, I cannot apologize enough for the poor service you received. We are committed to deliver a pleasant experience for all our guests. Your feedback is not typical of the remarks we normally receive. I have shared your comments with my team to ensure we meet the high standards you should expect from us. We hope you will consider a future stay so we can demonstrate much better hospitality. Sincerely, General Manager
disappointing only one trash can in room. no amenity booklet on hotel services or local services. had to shut the heater - A/C off during the night as it was so noisy. grab and go breakfast very bad. no ice bucket in room.
Room Service Excellent facility however, was disappointed in the complimentary breakfast. I've stayed at other hotels that offer a full line of breakfast foods which we prefer over a muffin and coffee especially since there were no breakfast restaurants nearby. I booked a 2 night stay and no one came around to clean the room or make the bed. That was really disappointing considering the amount I paid.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that housekeeping wasn't explained to you at check in, and also that we do not have a full breakfast, only grab-and-go. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Disappointing We stayed here for 3 nights but were disappointed. We had to make a list of kitchen items we needed-I think they should have already been in the kitchen,The grab and go breakfast was a joke . Overall it was reasonably priced but I wouldn't go back.
Business response:
Thank you for the feedback about your stay at our hotel. I was disheartened to read that you were not 100% satisfied with your stay. I did want you to know that we do not keep cookware in the rooms for sanitary reasons. Please accept our apologies if that was not explained to you at check in. I also am sorry that our grab-and-go breakfast was not up to your expectations. The staff and I appreciate your comments, as it will only help us to improve. If you have any additional feedback, we would like to hear it. We hope that yo... read more
Horrible smell in the room, smelled of mildew Horrible smell in the room, smelled of mildew coming from the air conditioning unit. When asked to change rooms, they said all the rooms were booked and there was nothing they could do.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the odor in your room is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have had our maintenance engineer inspect the a/c unit to ensure your experience is not repeated. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town.
Back in time Looked like Ft Knox in the 1967 barracks. Not again.
Business response:
I appreciate you bringing your experience to our attention. I was disheartened to read that things didn't meet your expectation. Please accept our apologies. The staff and I appreciate your comments, as it will only help us to improve. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience
Rip off hotel I have stayed in many many hotels during my lifetime and this was the worst kept, dirty, noisy bad mattresses i have ever stayed.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that our hotel was not to your standards. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Charleston - Mt. Pleasant
How is Extended Stay America - Charleston - Mt. Pleasant rated?
Extended Stay America - Charleston - Mt. Pleasant has a 3.5 star rating with 2,357 reviews.
When is Extended Stay America - Charleston - Mt. Pleasant open?
Extended Stay America - Charleston - Mt. Pleasant is open now. It will close tomorrow at 12:00 a.m.