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Extended Stay America - Charleston - Mt. Pleasant
- Hotels
- Mt. Pleasant, SC
About this business
Location details
304 Wingo Way, Mt. Pleasant, SC, 29464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Last stay During my stay there were a few problems! First when I got there I was using my company credit card the man at the desk said he did not think he could take it because it did not have a name on it only the company name! He had to go and check with someone! Second the room did not smell clean. It was clean but it had an odor. Third the walls seem to be paper thin that I could hear everything in the rooms around me and down the halls! Fourth during some of my down time I came back to my room and was hoping to watch so... read more
Business response:
Rosemarie - Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were not 100% satisfied with your stay. I do want to apologize that your room had an odor and that we were having TV issues while you were here. I have had the tv issues repaired. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the futu... read more
The most depressing place I've ever stayed.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and professional customer service. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Very un-satisfied & disappointed Stayed 1 hour & left. Hotel was very dreary, rooms un-inviting and a real turn off. Went to another hotel near by just to get away. Lost payment for 2 days, but worth my comfort that I did not feel at this location.,
Stay away from EXTENDED STAY Very disappointing, never again No housekeeping unless stay is over 7 days, no coffee maker in room, they apply room charges ( reportedly refundable- have not been refunded in 2 business days so far) without informing guest of amount.
Business response:
Thank you for the feedback about your stay at our hotel. We appreciate the kind comments about our location; however, we apologize that our hotel did not meet your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. As this hotel’s manager, I can assure you that I have spoken to our staff to ensure we are cl... read more
Thieving staff Stayed for a month and a week. Makes come 1 time perweek ,which is fine excpet they cleaning nothing and at least twice for sure they went thru my things , as in personal belongings. Planted a $20 bill after first time, sure enough my dressers were wide open agqin, the bill underneath clothes on back corner of drawerwas gone of course I was "assured " it wasn't their staff at all also when I checked out I accidentally left a $350 super nice cot that was loaned to me before I stayed there from MyMt boss. . I ca... read more
Business response:
I appreciate you bringing your experience to our attention. The situation you described is unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I have used your comments as a training tool to coach our entire staff to ensure your experience is not repeated. Additionally, your cot is in our lost and found and can be picked up at your earliest convenience. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you... read more
Bed Bugs The room had bed bugs!! What else can I say?! The guy at the Front desk was rude so rude at check in. The Breakfast is grab and go- but with the bugs- you will not want this place!
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Not what we expected for an extended stay hotel !
Business response:
Thank you for the feedback about your stay at our hotel. I sincerely apologize that we were unable to meet your expectations. To uphold our company’s high standards, we will continue to strive to provide each guest with a comfortable room and professional customer service. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
It was horrible stay ever and to top it off it was suppose to be a fun trip foe my kids before they headed back to school. Had to call the front desk to complain and don't believe nothing was ever done about the kids running in the room up above us. Then a fight broke out also across the hall from us and it got so bad the cops were called. So needless to say the stay was terrible and the people at the hotel didn't seem to care. Thanks Heather
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay was not to our company’s high standards. Please know that guest safety is our first priority, and I will be taking steps to ensure your experience is not repeated. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Dirty, bugs in room, breakfast was a to go bag. The room was dirty with bugs in the bathroom. The hotel did not provide any information about the area and when ask the staff they unlocked a room where some pamphlets were displayed and said help yourself. The continental breakfast was a muffin, energy bar and a coffee. This is not what was expected even in their own literature it shows a true continental breakfast. The kitchen had no plates, glasses, coffee maker or silverware. When ask they brought some items to the room. I ... read more
Business response:
I appreciate you bringing your experience to our attention. I was disheartened to read about the cleanliness issues you experienced. Please accept our apologies. To uphold our company’s high standards, I will be working closely with our housekeeping staff and outside vendor to ensure the mentioned cleanliness issues are thoroughly eliminated. The staff and I appreciate your comments, as it will only help us to improve. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a bette... read more
Frequently asked questions about Extended Stay America - Charleston - Mt. Pleasant
How is Extended Stay America - Charleston - Mt. Pleasant rated?
Extended Stay America - Charleston - Mt. Pleasant has a 3.5 star rating with 2,357 reviews.
When is Extended Stay America - Charleston - Mt. Pleasant open?
Extended Stay America - Charleston - Mt. Pleasant is open now. It will close tomorrow at 12:00 a.m.