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Extended Stay America - Charleston - Mt. Pleasant
- Hotels
- Mt. Pleasant, SC
About this business
Location details
304 Wingo Way, Mt. Pleasant, SC, 29464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rude Staff with no heart! They got our reservations mixed up and had us a no show for the nigjt before. They were all booked up by the time we got there and had no compassion and was down right rude. They made us feel like we were to blame when I know I had book for that night. Enfed up having to drive a couple hours longer then we wanted to and had to take the first motel that had a vacancy at 11:30 p.m. It was an awful experience and I suggest no one book a stay at this chain.
Business response:
Robert, we strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Location good, hotel not so much When we checked in our keys didn't work to get into the room (we tried 3 times before the battery had to be replaced in the door). The entire 2nd floor including our room smelled like pot, we kept our room window open the entire time to keep air moving and get rid of the smell. Our card was charged again for a reservation that was paid in full upon booking... waiting for a refund. Hotel staff at checkout was good. The breakfast bar was simple and there was coffee, not a complaint there. There... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Room smells,Front desk rude Offer coffee and sachets of oatmeal as breakfast,room smells was bad front desk was rude always just on thier phone very disappointing
Business response:
Thank you for the feedback. We are sorry for the service issue you had while here and regret if any inconvenience caused. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. It was a pleasure hosting you, and we hope to have a second chance of welcoming you and your family again for a much better experience. Sincerely, Hotel Management
BAD Service was not good had to ask for everything channels on tv very limited no dvd management said they had never heard of one in a hotel room part of my reservation was to have a sofa bed did not have one had to ask for a coffee pot continental breakfast was ok but could have been better this hotel is more for the business traveler who just needs a place to sleep
Business response:
Linda, please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a wonderful experience to all of our guests. Please give us another opportunity to serve you better in the future. Sincerely, Hotel Management
Never Again TERRIBLE situation. When I arrived for check-in, I stood at the front desk for 15 minutes until someone finally appeared. The girl who checked me in gave off a "can we hurry this up" vibe. As though I'd interrupted her free time. And repeatedly kept stating that I'd "booked through Expedia", so it felt as though I didn't matter to their business. They do not do wake up calls. Their complementary breakfast consists of cereal bars and anything you can grab and run out of the door with. The WORST experience was when... read more
Business response:
Lyndsay, we are extremely sorry for the issues you encountered which led to a disappointing stay. You deserved a clean, fresh accommodation, but we sincerely apologize we fell short in making this happen for you. Your feedback is appreciated, and it has initiated additional training for our entire teams as we continuously improve. We deeply regret the inconvenience caused, and please consider choosing us again so we can make a favorable impression of our hotel. Sincerely, General Manager
Won't stay again Dated, low end fixtures, bed and bedding, Breakfast is grab and go not continental like advertised.
Business response:
We do wish that your recent stay with us had been more impressive. Thank you for sharing the areas of your stay where you feel more of our attention is needed; we really do value feedback such as this. We hope the remainder of your trip was enjoyable and thank you for taking a moment to post your review. General Manager
TERRIBLE MANAGEMENT This hotel was one of the worst I have stayed at so far. To begin with the service was HORRIBLE!! The staff lied to my family and I and our stay all together was not enjoyable. First off we booked a min sized room because the other double bedrooms were sold out, so unfortunately one of us had to sleep on the floor. We called down for extra blankets and sheets but only received one sheet. We called a second time and the man told us he would have to look for more sheets and blankets and said he would call, ... read more
Business response:
I hope you will accept my apologies for not providing the exceptional service you should have received and for spoiling your stay with us. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. I hope you and your family consider giving us another chance to provide you with the hospitality you deserve. Sincerely, General Manager
Not for Business Travelers This hotel is best for groups of construction workers who are in an area for a period of time and just need a place to crash in the evenings. Not ideal for business travelers, who might need facilities for printing and faxing documents. There was not even a coffee maker in the room. The internet was way too slow; thankfully I brought my own.
Business response:
Please accept our apologies for providing a less than perfect experience during your stay. Our goal is to provide every guest an exceptional visit, and we are sorry this was not your experience. Your feedback is very important to us as it will help us to improve our amenities and facilities moving forward. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, General Manager
Motel glorified as a hotel It's all in the name - extended stay. Has kitchenette, but 'pots and pans are optional.' Bring your own hairdryer, closet is more of a rack with a curtain. Think motel version of a no-frills flight - want housekeeping? That's extra. One shampoo, two soaps, anything else you need, head over to the front desk and get in line. Wished the 'hotel' mentioned all the 'optional' things in their description instead of bragging about its kitchenette. Recommend looking into the Holiday Inn Express or Hilton G... read more
Business response:
Matthew, we are sorry our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We value your business and hope you will consider us again. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Charleston - Mt. Pleasant
How is Extended Stay America - Charleston - Mt. Pleasant rated?
Extended Stay America - Charleston - Mt. Pleasant has a 3.5 star rating with 2,357 reviews.
When is Extended Stay America - Charleston - Mt. Pleasant open?
Extended Stay America - Charleston - Mt. Pleasant is open now. It will close tomorrow at 12:00 a.m.