Extended Stay America - Charleston - Northwoods Blvd.

Business response:

Dear Guest, We appreciate you taking the time to leave a review. It’s wonderful to hear that you had a very good stay with us, and we’re glad we could provide a positive experience during your visit. We look forward to welcoming you back again to Extended Stay America for another satisfying stay. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re sorry to hear that your experience did not fully meet expectations, particularly during your interaction when requesting fresh towels. This should be handled in a welcoming and respectful manner, and we regret that it left a different impression. Your feedback has been shared with our front desk team to reinforce a more courteous and consistent guest experience. We appreciate you bringing this to our attention and hope to provide a more comfortable and positive stay in the future. Sincerely, Hotel Managemen... read more

Business response:

Dear Guest, We appreciate you taking the time to share your feedback and are glad to hear that you found your room clean. At the same time, we regret that the overall environment did not meet expectations, and we understand how this can impact your comfort. We also apologize for any confusion regarding the pool, and your comments have been shared with the appropriate teams to support improvements and clearer communication. We hope to have the opportunity to provide a more comfortable experience in the future. Sincerely, Hote... read more

Business response:

Dear Guest, Thank you for staying with Extended Stay America and sharing your feedback. We’re glad to know the in-room kitchen setup and storage were convenient and added to your stay. At the same time, we regret your disappointment with the absence of kitchenware, as this can impact the overall experience. Our kitchen items are available upon request at the front desk, and we apologize that this was not made clear to you in advance. Your feedback has been shared with our team to improve communication around available amenit... read more

Business response:

Dear Guest, Thank you for choosing Extended Stay America and for sharing your wonderful comments with fellow travelers. We’re delighted to hear that our team made a positive impression and that you found the property clean and well-maintained overall. It’s also great to know that the room features added to your comfort, and that the surroundings felt calm and conveniently located. Comments like yours are always encouraging, and we will pass them along to our team members. We look forward to welcoming you back again soon. Sin... read more

Business response:

Dear Guest, We apologize for the confusion regarding breakfast offerings and regret that this did not meet your expectations. While we do provide a limited grab-and-go option, we understand how this may differ from what was anticipated. We are also sorry to hear that noise from other guests and barking dogs affected your comfort. Maintaining a peaceful environment is important to us, and your comments will be shared with our team for review. We appreciate your honesty and feedback, and we hope to have the opportunity to prov... read more