This profile has been claimed by the business owner or representative.
Extended Stay America - Charleston - Northwoods Blvd.
- Hotels
- N. Charleston, SC
About this business
Location details
7641 Northwoods Blvd., N. Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible horrible horrible Do not stay here!!! He gave away my room and them made me pay an upgrade fee to stay in a deluxe. Took 45 minutes to check in because the first room he gave me was actually occupied. Finally got in my room and found trash in the hallway, my refrigerator didn’t work and there is a homeless camp out back. Pets and children being loud past 10pm. Did not dare take a shower because the only toiletries available were from the previous guest. No breakfast. When I checked out a different guy at the counter... read more
Business response:
Dear Allyson, Thank you for your honest review and for selecting our hotel for your visit. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for f... read more
Hot Box Elevator When we arrived the tiny foyer was ok, however when we opened the door to the hall way, a mound of trash greeted us. The elevator smelled stongly of weed. Our room smelled strongly of Ramen noodles. The AC didnt work and the room really needed a good cleaning. The grab n go breakfast was instant grits and granola bars. When the coffee ran out no more was made. We only stayed one night.
Business response:
Dear Guest, Thank you for taking the time to share your valuable comments about your recent stay with us. We strive to provide exceptional service to all our guests and regret falling short of your expectations. As part of our commitment to our guests, we promise to maintain a clean and fresh environment. We are also sorry for any inconvenience caused by the air conditioning unit in your room. We will immediately address these issues with our team and take corrective measures to ensure we meet our high standards. We apprecia... read more
Checked in and immediately after walking through the hall entrance almost walked into trash overflowing from garbage can. Room key did not work got new keys 4xs still not working. The guest staying at this location looked like very questionable people.
Business response:
Dear John, We're sorry to hear about the issues you encountered during your stay. Your feedback is valuable to us, and we will address the concerns you've mentioned with our team to ensure a better experience for our guests in the future. Please know that your comfort and satisfaction are important to us, and we hope you'll consider giving us another opportunity to provide you with a more enjoyable stay.Sincerely,Hotel Management
Nasty! Room was nasty, floors were filthy appliances were old and filthy room smelled
Business response:
Dear Dacia, We're disappointed to hear about the issues you experienced during your stay. Your feedback is important to us, and we apologize for any inconvenience you encountered. We will share your comments with our team to ensure improvements in our accommodations and cleaning processes. Please know that we continually strive to provide a better experience for our guests, and we appreciate your input. We hope you'll consider staying with us again in the future, and we'll work hard to make your next visit more enjoyable.Sin... read more
My room was given away!
Business response:
Dear Amber, We understand your frustration and sincerely apologize for any inconvenience you experienced. Sometimes, due to unforeseen circumstances, room assignments can change. Our team always strives to accommodate our guests' needs to the best of our ability. We're here to make your stay comfortable, and we regret that your room was unavailable as expected. Please feel free to reach out to our team if you need any assistance or have further concerns. We appreciate your understanding and hope to provide you with a better ... read more
Do not book at an Extended Stay Got to motel and they did not have a room to accommodate me. Reservation was made 2 1/2 months in advance.
Business response:
Dear Anonymous, We apologize for any inconvenience you experienced with your reservation. It's frustrating when a reservation isn't honored as expected, and we understand your disappointment. We recommend contacting our reservation team to understand the circumstances surrounding this issue and to ensure such situations are avoided. Your feedback is essential, and we hope you'll consider giving us another chance to provide you with a more seamless experience. Thank you for bringing this to our attention.Sincerely,Hotel Manag... read more
Frequently asked questions about Extended Stay America - Charleston - Northwoods Blvd.
How is Extended Stay America - Charleston - Northwoods Blvd. rated?
Extended Stay America - Charleston - Northwoods Blvd. has a 2.9 star rating with 1,933 reviews.
When is Extended Stay America - Charleston - Northwoods Blvd. open?
Extended Stay America - Charleston - Northwoods Blvd. is open now. It will close tomorrow at 12:00 a.m.