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Extended Stay America - Charleston - Northwoods Blvd.
- Hotels
- N. Charleston, SC
About this business
Location details
7641 Northwoods Blvd., N. Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room was non smoking but reaked of cigarettes. The smoke detector was broken and on the dresser.
Business response:
Dear Anna, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smoke smell that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management
Not much to like other than near the interstate and lower price for the area. Dingy, not the friendliest staff, attracts questionable guests, no ice machine in hotel (only trays in room freezer, though mine were gone), advertised "Breakfast" consisted of packaged granola bars and coffee. Expedia listed a pool but there is not. There is another extended stay further south on the Interstate, looks much newer from the outside.
Business response:
Dear Scott, Please accept our apologies for the disappointing experience you had with us, as this is far from what we want our guests to experience. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals to address them promptly and ensure our guests receive the best experience they deserve. We hope you will stay with us again for a ... read more
The property was old, not maintained well, and not updated. The lobby reeked of marijuana upon entry, and the smell permeated the walls. The kitchen and bathroom cabinets were dirty and looked as if they had not been cleaned for months. I cleaned using one of the washcloths and it was dark brown when I was done. Coffee pot and cookware/dinnerware were available only upon request. Cockroaches kept watch in the bathroom. Breakfast was grab and go style with granola bars and muffins. The swimming pool has long been filled in wi... read more
Business response:
Dear Joshua, Thank you for staying with us and sharing your review. We apologize for any inconvenience or disappointment you may have encountered during your stay. Please know that we strive to provide exceptional service and a memorable experience for all our guests, and we are deeply sorry that we fell short of your expectations. We appreciate your candid feedback and assure you that we take your concerns seriously. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they... read more
This was a horrible property. The room was dirty, the bedspread had dog prints on it, there were burn holes in the carpet.
Business response:
Dear Marvin, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope yo... read more
Si
Said that they have a pool, and we came there is no pool, and no breakfast included. The hotel is old, and smells of weed and cigarettes everywhere. Lots of homeless walking around the hotel.
Business response:
Dear Angelina, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring all our guests' comfort, so we are sorry for not meeting these expectations. Additionally, we apologize for any confusion that may have arisen regarding the pool. Please know our front desk is staffed around the clock and is happy to assist you while you are here. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
Most of the hotel smelled like cigarettes and weed. There were people sleeping in the hallway. People were yelling throughout the night. We had a reservation for a room that was not honored and we were forced to spend more for a different room.
Business response:
Dear Corey Van, Thank you for being our guest and for sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide a clean and comfortable environment for every guest; therefore, we are sorry for the smoke smell that compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Northwoods Blvd.
How is Extended Stay America - Charleston - Northwoods Blvd. rated?
Extended Stay America - Charleston - Northwoods Blvd. has a 2.9 star rating with 1,933 reviews.
When is Extended Stay America - Charleston - Northwoods Blvd. open?
Extended Stay America - Charleston - Northwoods Blvd. is open now. It will close tomorrow at 12:00 a.m.