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Extended Stay America - Charlotte - Northlake
- Hotels
- Charlotte, NC
About this business
Location details
9420 Statesville Rd., Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor Not clean, unsafe Everything was extra like if you wanted dishes, extra; faster internet, extra, etc. And I didn’t feel safe.
Business response:
Dear Floyd, Thank you for your feedback. We are sorry to hear about your concerns regarding additional charges and the cleanliness of our facility. We take safety and cleanliness very seriously, and your experience is not reflective of our standards. We are addressing these issues with our team to ensure improvements are made. We hope to have the opportunity to welcome you back and provide a better experience. Sincerely, Hotel Management
The intent of staying was to sleep for the night before continuing our travels. Becasue of the dirty Tom it was hard to The staff were rude when we arrived. We had reserved a room with two queen beds but were given a room with a single bed. When we asked to switch she did so reluctantly. We switch and the room was dirty, broken shower faucet, and no shampoo, soap or garbage in the bathroom. The property was easy to get to from the highway.
Business response:
Dear Rockenstein, Thank you for noting our convenient location. We deeply regret the inconveniences you faced, including the initial room assignment and the cleanliness issues. It is disappointing to hear about the interaction with our team, as providing excellent service is our priority. Your comments regarding the room’s condition and amenities will be addressed immediately. We appreciate your feedback and hope to offer you a much-improved experience in the future. Sincerely, Hotel Management
The pictures online is very deceiving. The place was dirty carpet , old appliances the neighborhood was not the best are The pictures online is very deceiving. The place was dirty carpet , old appliances the neighborhood was not the best area, there was roaches had to ask for bug spray in order to kill a roach . The TV remote didn’t work and had to ask twice for one but still didn’t work. I would not recommend this place to anyone. This place needs a total renovation for the whole hotel. Nothing
Business response:
Dear Elizabeth, Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay. We understand how important it is for our guests to have a clean and comfortable environment. Your concerns regarding the cleanliness, appliances, and maintenance have been noted and will be addressed with our team to ensure improvements are made. We strive to provide a welcoming and pleasant experience for all guests, and we're sorry that we fell short during your visit. Your feedback is inval... read more
Just a stay Nothing
Business response:
Dear Manquel, We appreciate you taking the time to provide feedback. It’s unfortunate to hear that your experience did not meet your expectations. We are committed to improving and would love to hear more about how we can enhance future stays. Your input is valuable to us, and we hope to have the opportunity to serve you better next time. Sincerely, Hotel Management
Fair
Fair
Poor Работник ресепшена решил что мы пришли к нему домой бесплатно переночевать .Она очень злая работница.Комната более менее чистая но в коридоре много мусора валяется .Постель влажная сырая кондиционер не рабочий .Фена нет,это ужастно
Business response:
Dear Elena, We are disappointed to read negative comments. Our aim is to deliver flawless accommodation and services to all guests. We understand that your expectations of a flawless room were not met, and we sincerely apologize for the disappointment. As we progress, we will discuss these with the relevant team for further improvement. Please return for a better experience while in the area again. Sincerely, Hotel Management
Bad
I never got to stay. I was told I couldn't stay there even though I had a confirmation number. I had a confirmation number and pin number. The lady at the front desk refused to let me stay or figure out how I can get a refund. She told me to call booking and since I have been "ping ponged" around and have not gotten my money back. I missed an event I was trying to go to because I had to find another hotel to stay at that night. And to top it off I have yet to get my money back. I wasn't able to stay.
Business response:
Dear Joshua, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - Northlake
How is Extended Stay America - Charlotte - Northlake rated?
Extended Stay America - Charlotte - Northlake has a 3.6 star rating with 1,114 reviews.
When is Extended Stay America - Charlotte - Northlake open?
Extended Stay America - Charlotte - Northlake is open now. It will close tomorrow at 12:00 a.m.