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Extended Stay America - Charlotte - Northlake
- Hotels
- Charlotte, NC
About this business
Location details
9420 Statesville Rd., Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst place I have ever booked through Booking bugs in the bathroom .com bugs in the room picture below. I felt like I was about to be scammed. Booking has always been good to me. But this place has made me weary of booking online. Booking had no idea my room was cancelled. If I had not called booking I would have been hit with a cancellation fee. Which would have cost me another 144.00 beside the 276.00 My reservation was cancelled five mintues before I got there by the hotel clerk. And then I was offered a 1 bed room with ... read more
Business response:
Dear Alisa, We sincerely apologize for the distressing experience you encountered during your recent stay. Your concerns regarding cleanliness, the unexpected cancellation, and the lack of transparency with charges are truly troubling. The deposit is a standard practice for all guests, and we regret any confusion this may have caused. We understand how frustrating this must have been, especially after traveling such a distance. Please know that we are committed to addressing these issues and enhancing our services to ensure ... read more
Disappointing
Bad
Bad I drove over 2 hrs to this location only to be advised i once arriving that the hotel over booked and could not accommodate my family. There were ABSOLUTELY NO other hotels available within 30 miles of this location. Common courtesy would’ve been to call us before we made it there
Business response:
Dear Alverson, Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered when we could not accommodate you and your family despite your reservation. We understand the frustration this caused, and it is never our intention to disappoint our guests. We will address this issue with our team to ensure it is handled with the utmost priority in the future. Your feedback is invaluable in helping us improve our communication and maintain the high standards of service we strive for. We apprec... read more
Pretty disgusted with both Booking and Extended Stay. Doubt I will ever use either one again. Nothing Nothing. Reservation was cancelled without anyone telling us. When we arrived we could not get in!!!
Business response:
Dear Suzanne, Thank you for sharing your experience. We sincerely apologize for your frustration and disappointment with your reservation and the lack of communication regarding its cancellation. This is not the level of service we aim to provide, and we understand how upsetting this situation must have been, primarily upon arrival. Your feedback is invaluable, and we will address these issues with our team to improve communication and ensure a better experience for our guests in the future. We appreciate your understanding ... read more
Bad Very bad
Business response:
Dear Shahram, Thank you for sharing your feedback. We are genuinely sorry that your experience did not meet your expectations. Your satisfaction is important to us, and we appreciate your insights as they help us improve. We hope to have the opportunity to provide you with a more positive experience in the future. Please feel free to reach out directly to discuss any specific concerns. Sincerely, Hotel Management
An unfortunate circumstance created this rating. I didn't like the hold of $150.00 for staying there. Now I understand that is the rules so I had no issues doing that. However, I was charged for the $150.00 last month and the managers have not gotten back to me. I don't remember breaking any rules or damaging anything in the room as I'm always respectful to where I stay when in temporary lodging. But even if I was charged by mistake, I still expected more professionalism on this matter and to at least be told what I did do s... read more
Business response:
DearDreyon, Thank you for taking the time to write a review. We take guest feedback seriously, as it allowsusto continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future. Sincerely, Hotel Management
It was not worth my money Tv did not work , room was not cleaned fridge had hair in it . Entire hotel smelled like smoke , they did not give me a refund , tried to keep my deposit.
Business response:
Dear Alexis, Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay, including the malfunction of the cleanliness concern of the room and the television functionality. We understand how disappointing this must have been. Your feedback regarding the refund process is also noted, and we are committed to addressing these concerns with our team. Please know that we take cleanliness and guest satisfaction seriously, and we appreciate your input as it helps us improve our serv... read more
Very Poor
Frequently asked questions about Extended Stay America - Charlotte - Northlake
How is Extended Stay America - Charlotte - Northlake rated?
Extended Stay America - Charlotte - Northlake has a 3.5 star rating with 1,104 reviews.
When is Extended Stay America - Charlotte - Northlake open?
Extended Stay America - Charlotte - Northlake is open now. It will close tomorrow at 12:00 a.m.