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Extended Stay America - Charlotte - Tyvola Rd.
- Hotels
- Charlotte, NC
About this business
Location details
6035 Tyvola Glen Circle, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First room they gave me was a handicapped one which was OK but the dead bolt didn’t work and the room smelled of smoke. They gave me a new room when I complained.
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your stay with us. However, we regret the issues you had in your initial room. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Nothing special....simple hotel with no trash bin in the hotel front entrance.
Business response:
We appreciate you choosing our hotel. Although you had a pleasant stay, we apologize as we couldn't hit the mark of your expectations for a perfect visit. Your feedback is shared with our housekeeping team for review and action. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Rich Was a good stay and was priced to value. I had a problem with the shower that was resolved in a timely manner.
Business response:
Richard, thank you for the review of Extended Stay America. We are delighted to know you had a great stay and that we were able to meet your expectations at a great price. Also, we are glad our team made up for the inconvenience you had in your room. Thank you once more for being our guest, and we look forward to serving you again soon. Sincerely, Hotel Management
The staff were nice and courteous! They were very interactive and made me feel welcome. Ms. Georgia was fantastic!! She was sincere and caring about our stay! Overall a great stay in Charlotte!
Business response:
Dear Guest, thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. Georgia is a valued member of our team, so it is no surprise she took such great care of you. That is what we like to see! Please be assured that we will pass along your comments to her. We look forward to having you stay with us again soon. Sincerely, Hotel Management
Extremely professional staff with superior customer service attentiveness. The only negative was the amount of loud noise after midnight the first night. I’m not sure if anything could have been done to deter this from staff. I felt like it was probably a fluke of some kind. The other night was much better.
Business response:
Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read about the service you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope you will stay with us again the next time you visit the city. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - Tyvola Rd.
How is Extended Stay America - Charlotte - Tyvola Rd. rated?
Extended Stay America - Charlotte - Tyvola Rd. has a 3.6 star rating with 1,330 reviews.
When is Extended Stay America - Charlotte - Tyvola Rd. open?
Extended Stay America - Charlotte - Tyvola Rd. is open now. It will close tomorrow at 12:00 a.m.