Extended Stay America - Charlotte - Tyvola Rd.

Business response:

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your stay with us and liked your well-appointed suite. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Willie, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We're sorry you did not feel safe while you were here. Please know the safety and security of our guests and their property are of utmost importance to us, and we work closely with local police to maintain a safe and secure environment in our hotel. We appreciate your valuable feedback and look forward to welcoming you back for a much better stay. Sincerely, Hotel Management 

Business response:

We appreciate your rating and are happy you liked various aspects of your stay. However, we are sorry we were not at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. We're thrilled to know you were impressed with the service provided by our associates and that you loved your well-appointed room. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience with us. We are truly sorry to hear about the challenges you faced during your stay, from the noise levels to the early disturbance from housekeeping. This is not the experience we aim to provide, and we understand how important a restful environment and privacy are for our guests. Your feedback has been shared with our team so we can take steps to address these concerns and improve our service. We appreciate your patience and hope you will consider giving us another chance i... read more

Business response:

Dear Guest, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your remarks; they have been forwarded to the relevant team. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management