Extended Stay America - Charlotte - Tyvola Rd.

Business response:

Willie, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We're sorry you did not feel safe while you were here. Please know the safety and security of our guests and their property are of utmost importance to us, and we work closely with local police to maintain a safe and secure environment in our hotel. We appreciate your valuable feedback and look forward to welcoming you back for a much better stay. Sincerely, Hotel Management 

Business response:

We appreciate your rating and are happy you liked various aspects of your stay. However, we are sorry we were not at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. We're thrilled to know you were impressed with the service provided by our associates and that you loved your well-appointed room. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Dear Erwin, Thank you for choosing Extended Stay America and sharing your experience. We’re pleased you enjoyed the spacious accommodations and overall experience. We do regret that some aspects of the room’s condition and the absence of certain kitchen items did not meet your expectations. Your comments are constructive and will be shared with the team to address these concerns and improve clarity for future guests. We appreciate your insights and look forward to welcoming you again for an even better stay. Sincerely, Hotel... read more

Business response:

Dear Kevin, Thank you for staying with us. We are truly sorry to learn that your experience fell short of expectations. It’s disappointing to know that your visit was marked by such dissatisfaction, even for a brief stay. We take your concerns seriously and are reviewing them with our team to understand better where we fell short. Your feedback is important to us, and we hope to demonstrate meaningful improvement in the future. Sincerely, Hotel Management 

Business response:

Dear Kathryn, Thank you for taking the time to share your thoughts. We are sorry to hear that your experience did not meet expectations. As an extended select suites property, certain amenities, such as dining and cooking packs, are available for purchase, and this is clearly noted online to help guests plan accordingly. While coffee makers are not included in every suite, each room features a stovetop and microwave for added convenience. We truly value your perspective and appreciate your honesty. Your comments are importan... read more

Business response:

Dear Guest, Thank you for your feedback. We regret that aspects of your visit did not align with your expectations. The refundable deposit is a standard policy and should be returned within the designated timeframe, provided all conditions are met. We understand how important clarity and convenience are during a stay, and we apologize for any confusion or inconvenience caused. Your comments have been noted, and we remain committed to enhancing the overall guest experience moving forward. Sincerely, Hotel Management 

Business response:

Dear Guest, Please accept our apologies for not providing exceptional hospitality in all aspects during your stay. We never intend to disappoint a guest, and your feedback is very important to us. We hope you will return to experience us as you should have on this visit. Thank you again, and safe travels. Sincerely, Hotel Management