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Extended Stay America - Charlotte - Tyvola Rd.
- Hotels
- Charlotte, NC
About this business
Location details
6035 Tyvola Glen Circle, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Garbage everywhere outside. Took my dog to go to bathroom at 4 in morning. Doors were unlocked. Never again!
Business response:
Dear Michael, We regret that your stay did not meet expectations. Your concerns about the outdoor cleanliness and security are important to us. We will address these issues promptly to ensure a better experience for our guests and their pets. Thank you for bringing this to our attention.Sincerely,Hotel Management
The property is not well maintained. It looked dirty, and I found lots of hair on the bathroom sink countertop. The hotel does not have bottled water neither to give their customer for free nor to buy. The walls are paper thin, and I could hear all noises around throughout the night. My room was on the first floor, close to the reception desk, and the entire night the reception desk was operating, receiving calls, talking, cleaning - no sleep for me for the night.
Business response:
Dear Anton, We regret to hear about your recent experience. Cleanliness and maintenance are our top priorities, and we are deeply sorry for falling short. Your comments about the bathroom and noise levels are concerning, and we will address these issues with our team immediately. Regarding the absence of bottled water, we appreciate your feedback and will consider this for future improvements. We apologize for the disturbances from the reception area and the impact on your rest. Thank you for bringing these matters to our at... read more
Yes and yes prove it
Business response:
Dear Christopher, Thank you for your review. We strive to provide exceptional service and a comfortable experience for all our guests. If there is anything specific you would like to address or discuss further, we welcome your feedback. Your satisfaction is important to us, and we are committed to continually improving our services. We hope to have the opportunity to serve you again in the future.Sincerely,Hotel Management
King but it had his store $150 from me when I asked my deposit back I didn't get my cash deposit back and I'll probably won't never come here again unless y'all credit me
Business response:
Dear Christopher, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
This place needs serious upgrades. The Fridge door was broken, tub not clean, cupboard broken.
Business response:
Dear Karen, Thank you for taking the time to give us feedback about your recent stay. It was certainly disappointing to read about the issues that you experienced. Your concerns have been shared with our team, and we will ensure this does not happen again. We look forward to welcoming you back the next time you are here. Sincerely,Hotel Management
Horrible The hallway carpet was filthy and smelled like marijuana. The sheets on the bed were dirty and stained with what looked rat feces. We immediately booked at another hotel and left! Place should be condemned!
Business response:
Dear Jerry, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Our front desk team works all around to improve your time with us. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - Tyvola Rd.
How is Extended Stay America - Charlotte - Tyvola Rd. rated?
Extended Stay America - Charlotte - Tyvola Rd. has a 3.6 star rating with 1,330 reviews.
When is Extended Stay America - Charlotte - Tyvola Rd. open?
Extended Stay America - Charlotte - Tyvola Rd. is open now. It will close tomorrow at 12:00 a.m.