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Extended Stay America - Charlotte - Tyvola Rd.
- Hotels
- Charlotte, NC
About this business
Location details
6035 Tyvola Glen Circle, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The stay was Ok. I was initially told I needed to pay a deposit, which wasn't a problem until after checking out. When I attempted to collect it after the 3-5 daya wait, I was given the run around. The answer that I should have been told was to collect it from the third-party vendor that I booked with. I ended up wasting 2 weeks of time.
Business response:
Dear Robert, We deeply regret that you experienced any lack of communication from our staff, and we apologize for the inconvenience this caused. However, we are grateful for your patience and on a positive note are pleased to know that the concern matter has been resolved successfully. We value your feedback as we continue to enhance our guest experience. Please consider a return so we can show you the exceptional stay you deserve.Sincerely,Hotel Management
This was a business location. While the staff were very friendly, the property was run down, and the halls smelled heavily like cigarette smoke. While in the room, the constant thumping of the people upstairs was annoying. The bed was extremely firm and uncomfortable, the pillows were thin and lackluster, providing no support whatsoever. The TV system was confusing and hard to work, instructions were lacking.
Business response:
Dear Jill,Thank you for sharing your experience. We are glad to hear that the staff were friendly, but we sincerely apologize for the other aspects of your stay that did not meet expectations. We understand how the noise, cigarette smell, and comfort issues affected your experience. Your feedback regarding the bed, pillows, and TV system has been noted, and we will review these areas for improvement. We truly value your input and hope to provide you with a more comfortable and pleasant stay should you choose to return.Sincer... read more
I paid for my reservation at this hotel and they provided me a room and at 2 am they kicked me out because supposedly the system was down and it didn’t processed the payment
Business response:
Dear Nermy, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this properly.Sincerely,Hotel Management
My room was filthy with hair in the tub and sink and body scum and toilet tree residue. I was told that there were no other rooms available, and I had to spend the night in these conditions.
Business response:
Dear William, Thank you for sharing your experience. We sincerely apologize for the condition of your room. Cleanliness is a top priority, and we are sorry this was not reflected during your stay. We regret that no alternative rooms were available at that time. Your feedback is valuable, and we will address this issue promptly to ensure it does not happen again.Sincerely,Hotel Management
Garbage everywhere outside. Took my dog to go to bathroom at 4 in morning. Doors were unlocked. Never again!
Business response:
Dear Michael, We regret that your stay did not meet expectations. Your concerns about the outdoor cleanliness and security are important to us. We will address these issues promptly to ensure a better experience for our guests and their pets. Thank you for bringing this to our attention.Sincerely,Hotel Management
The property is not well maintained. It looked dirty, and I found lots of hair on the bathroom sink countertop. The hotel does not have bottled water neither to give their customer for free nor to buy. The walls are paper thin, and I could hear all noises around throughout the night. My room was on the first floor, close to the reception desk, and the entire night the reception desk was operating, receiving calls, talking, cleaning - no sleep for me for the night.
Business response:
Dear Anton, We regret to hear about your recent experience. Cleanliness and maintenance are our top priorities, and we are deeply sorry for falling short. Your comments about the bathroom and noise levels are concerning, and we will address these issues with our team immediately. Regarding the absence of bottled water, we appreciate your feedback and will consider this for future improvements. We apologize for the disturbances from the reception area and the impact on your rest. Thank you for bringing these matters to our at... read more
Yes and yes prove it
Business response:
Dear Christopher, Thank you for your review. We strive to provide exceptional service and a comfortable experience for all our guests. If there is anything specific you would like to address or discuss further, we welcome your feedback. Your satisfaction is important to us, and we are committed to continually improving our services. We hope to have the opportunity to serve you again in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - Tyvola Rd.
How is Extended Stay America - Charlotte - Tyvola Rd. rated?
Extended Stay America - Charlotte - Tyvola Rd. has a 3.6 star rating with 1,372 reviews.
When is Extended Stay America - Charlotte - Tyvola Rd. open?
Extended Stay America - Charlotte - Tyvola Rd. is open now. It will close tomorrow at 12:00 a.m.