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Extended Stay America - Charlotte - Tyvola Rd.
- Hotels
- Charlotte, NC
About this business
Location details
6035 Tyvola Glen Circle, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice and spacious room, but dust all over the furniture and kitchen extractor didn't have the carbon filter. All clothes and room impregnated with odors of what you were cooking. If they address this issues its a great place to stay. Also when booking through expedia it didnt say that there was no cooking hardware nor drinkin glasses and utensils.
Business response:
Dear Erwin, Thank you for choosing Extended Stay America and sharing your experience. We’re pleased you enjoyed the spacious accommodations and overall experience. We do regret that some aspects of the room’s condition and the absence of certain kitchen items did not meet your expectations. Your comments are constructive and will be shared with the team to address these concerns and improve clarity for future guests. We appreciate your insights and look forward to welcoming you again for an even better stay. Sincerely, Hotel... read more
I won’t be back. Thankfully this was only an overnight stop. It is the second worse hotel I’ve ever stayed in - at least I felt able to sleep in the room.
Business response:
Dear Kevin, Thank you for staying with us. We are truly sorry to learn that your experience fell short of expectations. It’s disappointing to know that your visit was marked by such dissatisfaction, even for a brief stay. We take your concerns seriously and are reviewing them with our team to understand better where we fell short. Your feedback is important to us, and we hope to demonstrate meaningful improvement in the future. Sincerely, Hotel Management
no coffee maker or coffee no shampoo no conditioner. 1 tiny bar of soap a studio apartment that has nor a single pot or pan; glass, cup, or bowl. what’s the point of having a cooktop, fridge; and microwave when there is nothing else there. I could have gotten a hotel room with a coffee maker and free breakfast for cheaper Overall, this was a terrible experience.
Business response:
Dear Kathryn, Thank you for taking the time to share your thoughts. We are sorry to hear that your experience did not meet expectations. As an extended select suites property, certain amenities, such as dining and cooking packs, are available for purchase, and this is clearly noted online to help guests plan accordingly. While coffee makers are not included in every suite, each room features a stovetop and microwave for added convenience. We truly value your perspective and appreciate your honesty. Your comments are importan... read more
Missing They did not offer breakfast and held 150 dollar deposit
Business response:
Dear Guest, Thank you for your feedback. We regret that aspects of your visit did not align with your expectations. The refundable deposit is a standard policy and should be returned within the designated timeframe, provided all conditions are met. We understand how important clarity and convenience are during a stay, and we apologize for any confusion or inconvenience caused. Your comments have been noted, and we remain committed to enhancing the overall guest experience moving forward. Sincerely, Hotel Management
Was not what I expected
Business response:
Dear Guest, Please accept our apologies for not providing exceptional hospitality in all aspects during your stay. We never intend to disappoint a guest, and your feedback is very important to us. We hope you will return to experience us as you should have on this visit. Thank you again, and safe travels. Sincerely, Hotel Management
Worst sleep. People made loud noises all night long.
Business response:
Dear Guest, Thank you for your feedback regarding the noise concerns during your time with us. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short. We take this seriously and will look into the issue to address it effectively. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management
NO HOT WATER!!!!! During my stay, I booked a queen suite for my birthday and had to be switched from room 107 due to someone already in the room. So the kind lady at the front switched me to room 117 that room there was no hot water, again I was then changed to room 227 where again no HOT WATER!!! This was very inconvenient due to I was late for my birthday dinner due to being changed to different rooms and then having to have a cold shower in each room because of no hot water is ridiculous.
Business response:
Dear Guest,We are sorry to hear about your frustrating experience during your birthday stay. We completely understand how disappointing it must have been to deal with multiple room changes and hot water issues. This experience certainly does not reflect the high standards we strive to maintain for our guests. Rest assured that we’ll address these areas with our team appropriately. Your feedback is invaluable in helping us identify areas for future improvements, and we appreciate your patience and understanding. Again, we apo... read more
Not as avertised! This hotel has no breakfast, coffee, or other perks even though Hotels.com believes differently. Also, the hotel has lots of bed bugs, do not stay here if you do not like to cohabit with bed bugs and the bites!
Business response:
Dear Guest, We regret that your stay did not meet your expectations. We understand how important accurate information is, and we apologize for any confusion regarding amenities, as our offerings differ from traditional hotels. Cleanliness is a top priority, and we take all reports of pests seriously. As a precaution, we will have the room you occupied professionally inspected. We are committed to maintaining a comfortable and safe environment for all guests and will address this matter with our team. Your satisfaction is imp... read more
Frequently asked questions about Extended Stay America - Charlotte - Tyvola Rd.
How is Extended Stay America - Charlotte - Tyvola Rd. rated?
Extended Stay America - Charlotte - Tyvola Rd. has a 3.6 star rating with 1,372 reviews.
When is Extended Stay America - Charlotte - Tyvola Rd. open?
Extended Stay America - Charlotte - Tyvola Rd. is open now. It will close tomorrow at 12:00 a.m.