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Extended Stay America - Charlotte - Tyvola Rd.
- Hotels
- Charlotte, NC
About this business
Location details
6035 Tyvola Glen Circle, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst sleep. People made loud noises all night long.
Business response:
Dear Guest, Thank you for your feedback regarding the noise concerns during your time with us. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short. We take this seriously and will look into the issue to address it effectively. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management
NO HOT WATER!!!!! During my stay, I booked a queen suite for my birthday and had to be switched from room 107 due to someone already in the room. So the kind lady at the front switched me to room 117 that room there was no hot water, again I was then changed to room 227 where again no HOT WATER!!! This was very inconvenient due to I was late for my birthday dinner due to being changed to different rooms and then having to have a cold shower in each room because of no hot water is ridiculous.
Business response:
Dear Guest,We are sorry to hear about your frustrating experience during your birthday stay. We completely understand how disappointing it must have been to deal with multiple room changes and hot water issues. This experience certainly does not reflect the high standards we strive to maintain for our guests. Rest assured that we’ll address these areas with our team appropriately. Your feedback is invaluable in helping us identify areas for future improvements, and we appreciate your patience and understanding. Again, we apo... read more
Not as avertised! This hotel has no breakfast, coffee, or other perks even though Hotels.com believes differently. Also, the hotel has lots of bed bugs, do not stay here if you do not like to cohabit with bed bugs and the bites!
Business response:
Dear Guest, We regret that your stay did not meet your expectations. We understand how important accurate information is, and we apologize for any confusion regarding amenities, as our offerings differ from traditional hotels. Cleanliness is a top priority, and we take all reports of pests seriously. As a precaution, we will have the room you occupied professionally inspected. We are committed to maintaining a comfortable and safe environment for all guests and will address this matter with our team. Your satisfaction is imp... read more
The stay was Ok. I was initially told I needed to pay a deposit, which wasn't a problem until after checking out. When I attempted to collect it after the 3-5 daya wait, I was given the run around. The answer that I should have been told was to collect it from the third-party vendor that I booked with. I ended up wasting 2 weeks of time.
Business response:
Dear Robert, We deeply regret that you experienced any lack of communication from our staff, and we apologize for the inconvenience this caused. However, we are grateful for your patience and on a positive note are pleased to know that the concern matter has been resolved successfully. We value your feedback as we continue to enhance our guest experience. Please consider a return so we can show you the exceptional stay you deserve.Sincerely,Hotel Management
This was a business location. While the staff were very friendly, the property was run down, and the halls smelled heavily like cigarette smoke. While in the room, the constant thumping of the people upstairs was annoying. The bed was extremely firm and uncomfortable, the pillows were thin and lackluster, providing no support whatsoever. The TV system was confusing and hard to work, instructions were lacking.
Business response:
Dear Jill,Thank you for sharing your experience. We are glad to hear that the staff were friendly, but we sincerely apologize for the other aspects of your stay that did not meet expectations. We understand how the noise, cigarette smell, and comfort issues affected your experience. Your feedback regarding the bed, pillows, and TV system has been noted, and we will review these areas for improvement. We truly value your input and hope to provide you with a more comfortable and pleasant stay should you choose to return.Sincer... read more
I paid for my reservation at this hotel and they provided me a room and at 2 am they kicked me out because supposedly the system was down and it didn’t processed the payment
Business response:
Dear Nermy, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this properly.Sincerely,Hotel Management
My room was filthy with hair in the tub and sink and body scum and toilet tree residue. I was told that there were no other rooms available, and I had to spend the night in these conditions.
Business response:
Dear William, Thank you for sharing your experience. We sincerely apologize for the condition of your room. Cleanliness is a top priority, and we are sorry this was not reflected during your stay. We regret that no alternative rooms were available at that time. Your feedback is valuable, and we will address this issue promptly to ensure it does not happen again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - Tyvola Rd.
How is Extended Stay America - Charlotte - Tyvola Rd. rated?
Extended Stay America - Charlotte - Tyvola Rd. has a 3.6 star rating with 1,330 reviews.
When is Extended Stay America - Charlotte - Tyvola Rd. open?
Extended Stay America - Charlotte - Tyvola Rd. is open now. It will close tomorrow at 12:00 a.m.