Extended Stay America - Charlotte - Tyvola Rd.

Business response:

Thank you for posting a review about your pleasant experience here at Extended Stay America. It is so lovely to hear how much you enjoyed your stay, and we are happy you were impressed with our service, easy check-in and our accommodations. Thank you again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Gussie, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. Kindly note, our website does mention that we don’t accept cash as payment. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Manag... read more

Business response:

Thank you for choosing Extended Stay America. It’s a pleasure to know you were happy with our affordable rates and enjoyed your well-kept suite. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your stay with us and liked your well-appointed suite. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the feedback. We apologize our staff did not action your complaint regarding the fire alarm. We have shared your feedback with the appropriate team to review and fix it immediately. We hope to have another opportunity of welcoming you back in the future for a much better experience. Sincerely, Hotel Management