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Extended Stay America - Charlotte - Tyvola Rd.
- Hotels
- Charlotte, NC
About this business
Location details
6035 Tyvola Glen Circle, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked the staff, they were very friendly and professional. I did not like that the kitchenette area was outdated and no kitchenware available to use for meal prep and eating. The water for bathroom use to brush teeth and take a shower was warm not hot. The floor was dirty with dead remnants of bugs in the bathroom and in front of the closet area. The bed linens was cheap and of low quality. There was also several unsavory people hanging around the hotel that looked like drug dealers, homeless people or prostitutes. My husb... read more
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
This property is very smelly. Horrible is breakfast. Literally there is no breakfast but rather some grabbing candy. They should mentioned the breakfast is some take away candy nothing els. There were no drinking water inside the room. In this rate if we consider other hotel facilities. They should provide at least two bottle of drinking water for free. Will not recommend any one to go.
Business response:
Thank you for your review. We are sorry the breakfast was not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We also apologize that the odor inconvenience you. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We apologize for your disappointment and hope to have another chance to provide you a much better experience. Sincerely, Hotel Management
Room was filthy and whenvthe staff was notified they denied it . I demanded that they clean it and they ckeaned the restroom only.
Business response:
We want to thank you for your stay with us and for taking the time to post your review.We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place, so these types of situations do not occur. Regrettably, we failed during this process, and for that, we are sorry. We can do better, andwe hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Terrible nasty dirty grounds unkept disgraceful terrible terrible terrible
Business response:
Thank you for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room, and for that, we arevery sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate will not prevent you from staying with us again. Sincerely, Hotel Management
These was a beautiful property I thought the room was awesome the mini kitchen area was what sold me but then when I went to take a shower there was not one wash cloth in the room..... I understand that mistakes happen but when went to ask for them because there wasn’t any the receptionist said are u sure because she just left from down there when what she should’ve done was just given the wash clothes because she had already mentioned the other rooms were dirty that why they weren’t available ( not to mention there was no o... read more
Business response:
Thank you for the review of your stay. We apologize for the service and maintenance issues you encountered and regret the inconvenience it caused. Your concerns will be shared with the appropriate individuals to ensure a better experience going forward. We are also sorry for the noise issue you experienced. Thank you again, and we hope to make it up to you in the future. Sincerely, Hotel Management
I booked and payed for the room, I arrived around mid night. I was told that I booked one bed room and what they have is 2 bed room. Either I have to pay more or be relocated to other hotel past mid night. It is not a good business to let gust move around and wait before check in for over an hour past mid night and ask them to pay more that what was agreed during online booking.
Business response:
Dear Mengs, thank you for choosing our hotel for your travel needs and for sharing about your arrival experience. We are so very sorry the suite type you requested was not available upon your arrival and for any disappointments this created. We are pleased a suite was provided but so sorry the rate was not the same as the previous booking. We encourage you to reach out to the booking agent used to discuss any lingering billing concerns. We are sure this can be worked out in your favor. Thank you for being our guest and we ho... read more
Frequently asked questions about Extended Stay America - Charlotte - Tyvola Rd.
How is Extended Stay America - Charlotte - Tyvola Rd. rated?
Extended Stay America - Charlotte - Tyvola Rd. has a 3.6 star rating with 1,372 reviews.
When is Extended Stay America - Charlotte - Tyvola Rd. open?
Extended Stay America - Charlotte - Tyvola Rd. is open now. It will close tomorrow at 12:00 a.m.