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Extended Stay America - Charlotte - Tyvola Rd.
- Hotels
- Charlotte, NC
About this business
Location details
6035 Tyvola Glen Circle, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked and payed for the room, I arrived around mid night. I was told that I booked one bed room and what they have is 2 bed room. Either I have to pay more or be relocated to other hotel past mid night. It is not a good business to let gust move around and wait before check in for over an hour past mid night and ask them to pay more that what was agreed during online booking.
Business response:
Dear Mengs, thank you for choosing our hotel for your travel needs and for sharing about your arrival experience. We are so very sorry the suite type you requested was not available upon your arrival and for any disappointments this created. We are pleased a suite was provided but so sorry the rate was not the same as the previous booking. We encourage you to reach out to the booking agent used to discuss any lingering billing concerns. We are sure this can be worked out in your favor. Thank you for being our guest and we ho... read more
What I didn't like is from out of state and work here and was turned away and they charge me
Business response:
Dear Guest, we appreciate you reaching out to us with your review and we are so sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Please reach out to the booking agent used, we are confident they can assist you with any billing issues. We understand the frustration and truly hope you will offer us another opportunity to serve you. Thank you. Sincerely, Hotel Management
The towel were dirty with brown stains and hair left in them. No toothpaste or lotion in the room
Business response:
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy, and safe environment for all of our guests. Kindly note, in-room amenities and other articles such as toiletries are available and complimentary at... read more
There was never anyone at the service desk. The dryers were awful in the laundry room. We had to stay on the third floor and the elevator was out the entire stay.
Business response:
Angela, we are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
They turned me away because of my age even though I called the week before to make sure it was ok and they said yes. when we entered there was no one at the desk just a few people sitting and talking in the lounge area. turns out those where the employees. didn't get better from there because the lady at the desk was the rudest person ive ever met. when my sister called later to figure out what was going on, she started yelling at her on the phone and even lied and said we had been trying to check in her entire shift but we ... read more
Business response:
Allesha, thank you for letting us know about the rudeness of one of our staff members. We are extremely concerned with this behavior, and we apologize for this disrespect. Our staff genuinely cares about providing an enjoyable stay for all of our guests, and this isolated incident is not a reflection of our usual service standards. Our leadership team has spoken with this associate to remind her of our main goal is to provide outstanding customer care to our guests. Again, we apologize for the unpleasant experience and hope ... read more
People were partying all night couldn't sleep pubic hair all over bathroom
Business response:
Thank you for being our guest. We are sorry your sleep was disturbed due to other guests. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Also, we have asked our housekeeping team to be more diligent going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Do not waste your money there. Better sleep at the airport.
Business response:
Thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - Tyvola Rd.
How is Extended Stay America - Charlotte - Tyvola Rd. rated?
Extended Stay America - Charlotte - Tyvola Rd. has a 3.6 star rating with 1,331 reviews.
When is Extended Stay America - Charlotte - Tyvola Rd. open?
Extended Stay America - Charlotte - Tyvola Rd. is open now. It will close tomorrow at 12:00 a.m.