Extended Stay America - Charlotte - Tyvola Rd.

Business response:

Dear George, Thank you for being our guest. We apologize that our housekeeping staff overlooked some areas in your room preparation that does not meet our standards; therefore, we are very disappointed that this was your experience. Our team is committed to making sure this does not happen again, and we are grateful for your patience during your time with us. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Sincerely,Hotel Management 

Business response:

Dear Octavio, please accept our apologies as well as every assurance we will be working to address the concerns you outlined. We are sorry for the issue with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well, so we're sorry we could not make this happen for you. We also apologize for the inconvenience you experienced due to the smoke smell in the suite. We have strict policies that prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can ad... read more

Business response:

Dear Laxman, we appreciate your review, and thank you for your feedback. We regret any disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast team as we continually strive to improve our guest experience. We also certainly apologize for any miscommunication regarding our dishware policy. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your com... read more

Business response:

On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to evaluate your stay. We regret not meeting your expectations with the in-suite amenities and the breakfast. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring you to our area. Sincerely, Hotel Management