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Extended Stay America - Charlotte - Tyvola Rd.
- Hotels
- Charlotte, NC
About this business
Location details
6035 Tyvola Glen Circle, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It smelled so bad of marijuana I could not even stay if it wasn’t as dirty as it smelled. I stayed less than half an hr. And that was only to take pictures of how filthy it was. When I left no one came to the desk. So I left my key and called to tell them. I need refunded & would not be staying & they hung up on me after being on hold 17 mins. I’m disputing this charge. And would love it if someone would refund my $ asap Expedia.
Business response:
Thank you for sharing your concerns through your feedback. We sincerely apologize for the smokey experience and the cleanliness issue in your suite. We will discuss your comments with the appropriate individuals to take corrective actions to enhance our guest experience. Unfortunately, financial inquiries on reservations made through a third party website, must be made through them, and we suggest you get in touch with them directly. We truly regret the inconvenience caused and hope you will allow us an opportunity to redeem... read more
Needed blow dryer, needed coffeemaker needed more shampoo and conditioner ,beeded cups.
Business response:
Kim, thank you for staying with us. It's great to hear you enjoyed your stay overall, although we apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly de... read more
ROACHES! DIFFICULT CHECK IN
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Sincerely, Hotel... read more
They gave away my room! I spent the night on an armchair!!! Hope nobody will try to charge my credit card😠
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
I didn't get a room because Hotels.com overbooked After having my flight cancelled after a 4 hour delay, I booked this hotel through Hotels.com. When I get there, the hotel told me that they didn't have any rooms for me to stay in and that Hotels.com overbooks the hotel and it's not the first time it happened. The front desk clerk was very friendly and pointed me to a hotel that had some rooms available. The next day when I called Hotels.com to make sure that I got a refund, Hotels.com customer service told me that they woul... read more
Business response:
Mark, thank you for your candid review. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Poor house keeping Room had a bug in it looks like a waterbug are roach
Business response:
Gerald, thank you for being our guest. We are sorry for the cleanliness issue you encountered in your room and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
I book my room at least 10 hours early because I was driving for 17 hours I arrive at 12am and the person on the front seat told me they don have any more room! After they already changed my card. Must of the time I’m in town i stay in these hotel but never again. They should start letting ppl know if they don’t have room not the them come in tired and expect they are gonna take it like it’s ok.
Business response:
Thank you for sharing your feedback. We are sorry for the reservation issue you encountered and that we were unable to accommodate you as we were overbooked. We regret the inconvenience, and your comments have been discussed with the appropriate team members to improve our future guests’ experiences. We hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - Tyvola Rd.
How is Extended Stay America - Charlotte - Tyvola Rd. rated?
Extended Stay America - Charlotte - Tyvola Rd. has a 3.6 star rating with 1,372 reviews.
When is Extended Stay America - Charlotte - Tyvola Rd. open?
Extended Stay America - Charlotte - Tyvola Rd. is open now. It will close tomorrow at 12:00 a.m.