This profile has been claimed by the business owner or representative.
Extended Stay America - Charlotte - Tyvola Rd.
- Hotels
- Charlotte, NC
About this business
Location details
6035 Tyvola Glen Circle, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unclean , Broken Place Seems to be a place where people live for months/ weeks
Business response:
Dear Guest, Thank you for choosing us. We apologize for the issues that impacted your stay. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Further, we are grateful for your thoughts on this matter and your patience. Please return so that we can have an op... read more
Staff undertrained. Problems with the checkin.
Business response:
Dear Tom, We are sorry for the check-in issues which caused inconvenience and frustration. Allow us to check with the team so this does not happen again. We appreciate your business and hope you will consider giving us another try, and we are confident you will see a significant improvement. Sincerely,Hotel Management
Luckily we only had to stay one night here. The hotel just gives off a very shady feeling. Once we got up to our room it was definitely not cleaned. The floors are actually sticky, sink still had toothpaste in it, and shower was dirty. People hanging out in the hallway making noise at 2:00 in the morning. There were actually chicken bones left in the hallway as we were trying to push our luggage out with the cart with flat tires. Definitely you should have researched this one first, but we were in a hurry.
Business response:
Dear Robert, Thank you for staying with us and reviewing your experience. Please accept our apologies for not meeting your expectations in your outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, after reading your experience's details, we sincerely apologize that this was not your experience. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for you... read more
It felt disgusting It smelled like smoke everywhere. It wasn’t clean, the towels were old, there was just in the sink. It all felt disgusting. The front desk lady was nice but there really wasn’t anything we could do when we got in so late at night. We still haven’t been given a receipt which we need to get reimbursed for the stay (since our flight was delayed).
Business response:
Dear Guest, Thank you for choosing us. We are sorry for not meeting your expectations. Our housekeeping team works hard to keep the area fresh and up to date. However, we regret if they missed some spots in your room preparations. Smoking is not allowed inside the room, but we have an area outside for our smoking guests. Please feel free to reach out to our front desk for assistance of any kind. On the other side, it is glad that our team was friendly to you and you were pleased with them. Please give us a chance to provide ... read more
Bathroom dirty
Business response:
Dear Sheri, We appreciate your visit and your valuable feedback. We strive to provide a clean and well-maintained suite for arriving guests. Therefore, we sincerely apologize if we missed anything while preparing your suite. Your comments have been shared with our housekeeping team to prevent such matters from affecting future guests. We hope you consider this an isolated incident and revisit us for the exceptional stay you deserve.Sincerely,Hotel Management
Weed smoking hotel, toilet was stopped up. Stove didn’t work. It was just a horrible stay.
Business response:
Dear Travis, Please accept our apologies for the condition of your suite and any oversight on our part. Please know we have strict quality control standards to prevent a situation like yours. However, we are genuinely sorry for failing to show this to you. Thank you for bringing this to our attention; remedial steps within our housekeeping and maintenance department are underway to ensure this does not happen again. We hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management
Crazy day When we first checked in he gave us 219 that room was nasty wasn’t cleaned no sheets on the bed water pizza boxes everywhere then he gave us 303 it was okay but I don’t know it hurt my feelings I am pregnant
Business response:
Dear Marquitta, Thank you for your review. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We have discussed these concerns with our team to ensure these issues are not repeated. Thank you for staying with us and leaving your valuable feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - Tyvola Rd.
How is Extended Stay America - Charlotte - Tyvola Rd. rated?
Extended Stay America - Charlotte - Tyvola Rd. has a 3.6 star rating with 1,372 reviews.
When is Extended Stay America - Charlotte - Tyvola Rd. open?
Extended Stay America - Charlotte - Tyvola Rd. is open now. It will close tomorrow at 12:00 a.m.