Extended Stay America - Charlotte - Tyvola Rd.

Business response:

Dear Sheri, We appreciate your visit and your valuable feedback. We strive to provide a clean and well-maintained suite for arriving guests. Therefore, we sincerely apologize if we missed anything while preparing your suite. Your comments have been shared with our housekeeping team to prevent such matters from affecting future guests. We hope you consider this an isolated incident and revisit us for the exceptional stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Travis, Please accept our apologies for the condition of your suite and any oversight on our part. Please know we have strict quality control standards to prevent a situation like yours. However, we are genuinely sorry for failing to show this to you. Thank you for bringing this to our attention; remedial steps within our housekeeping and maintenance department are underway to ensure this does not happen again. We hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Marquitta, Thank you for your review. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We have discussed these concerns with our team to ensure these issues are not repeated. Thank you for staying with us and leaving your valuable feedback.Sincerely,Hotel Management 

Business response:

Dear George, Thank you for being our guest. We apologize that our housekeeping staff overlooked some areas in your room preparation that does not meet our standards; therefore, we are very disappointed that this was your experience. Our team is committed to making sure this does not happen again, and we are grateful for your patience during your time with us. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Sincerely,Hotel Management 

Business response:

Dear Octavio, please accept our apologies as well as every assurance we will be working to address the concerns you outlined. We are sorry for the issue with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well, so we're sorry we could not make this happen for you. We also apologize for the inconvenience you experienced due to the smoke smell in the suite. We have strict policies that prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can ad... read more

Business response:

Dear Laxman, we appreciate your review, and thank you for your feedback. We regret any disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast team as we continually strive to improve our guest experience. We also certainly apologize for any miscommunication regarding our dishware policy. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your com... read more