This profile has been claimed by the business owner or representative.
Extended Stay America - Charlotte - Tyvola Rd.
- Hotels
- Charlotte, NC
About this business
Location details
6035 Tyvola Glen Circle, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
El personal amable. Los cuartos muy viejos, no tienen secadora de peló,camas y almohadas muyyy incomodas.
Business response:
Thank you for being our guest. We are sorry for not meeting your expectations with your room and that you found our beddings uncomfortable. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We appreciate your feedback and hope you will come back to see us soon so that we can provide you with a restful stay. Sincerely, Hotel Management
A major let down and although it was clean the walls are fairly thin and you can hear others walking around above you if you’re on the first floor. just awful...
Business response:
Thank you for reviewing your stay! Although you liked our clean rooms, we are sorry you were disturbed by noise during your stay. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We appreciate your feedback and hope you will come back to see us soon. Sincerely, Hotel Management
I waited for 30 minutes to check in and no one ever came to check in. Terrible service!!!
Business response:
Thank you for evaluating your visit to our hotel. We sincerely apologize for the delay you experienced at check-in and regret the inconvenience it caused. Your feedback is discussed with our front desk team to be more diligent going ahead. What you experienced is not acceptable, but we would like you to consider giving us a chance to improve our impression on you on your next visit to our area. Sincerely, Hotel Management
Very rude people I felt very disappointed when they was rushing me to pay and they couldn't find my reservation from Expedia
The property was terrible. Nothing like the pictures. While I was sleeping, another guest entered my Room. Apparently they gave the room to another guest while o was already checked in. This is unacceptable.
Business response:
Thank you for sharing your concerns. We are very sorry for the inconvenience caused to you, and we cannot apologize enough for this issue. Your feedback is discussed with our front desk team to be more diligent going ahead and that we ensure such incidents do not happen again. We hope you will choose us again, as we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - Tyvola Rd.
How is Extended Stay America - Charlotte - Tyvola Rd. rated?
Extended Stay America - Charlotte - Tyvola Rd. has a 3.6 star rating with 1,372 reviews.
When is Extended Stay America - Charlotte - Tyvola Rd. open?
Extended Stay America - Charlotte - Tyvola Rd. is open now. It will close tomorrow at 12:00 a.m.