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Extended Stay America - Charlotte - Tyvola Rd.
- Hotels
- Charlotte, NC
About this business
Location details
6035 Tyvola Glen Circle, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They put me in a dirty room; they property was supposed to be non smoking but it definitely was guest there smoking!
Business response:
Thank you for choosing to stay with us. We failed you in the most basic of ways by not providing clean, fresh accommodations, and for that, we are sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. Also, your review will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again moving forward. We value your feedback and hope... read more
Everything in special the bed, bathroom , corridors , smell , people having a party and talking really load most of the night.
Business response:
Thank you for being our guest. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
This was the most awful room that I have ever checked into. The bed was awful and if we could not find another hotel we were planning to sleep in our car, that;'s how awful this bed was. The staff understood and stated that she would authorize a refund. I would please like to get a refund because we had to go and find another hotel and pay for it. The pictures are terribly deceiving. These pictures should be removed. Georgia was the hotel staff rep and she was wonderful. It was the only great part about this hotel. Please co... read more
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
El personal amable. Los cuartos muy viejos, no tienen secadora de peló,camas y almohadas muyyy incomodas.
Business response:
Thank you for being our guest. We are sorry for not meeting your expectations with your room and that you found our beddings uncomfortable. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We appreciate your feedback and hope you will come back to see us soon so that we can provide you with a restful stay. Sincerely, Hotel Management
A major let down and although it was clean the walls are fairly thin and you can hear others walking around above you if you’re on the first floor. just awful...
Business response:
Thank you for reviewing your stay! Although you liked our clean rooms, we are sorry you were disturbed by noise during your stay. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We appreciate your feedback and hope you will come back to see us soon. Sincerely, Hotel Management
I waited for 30 minutes to check in and no one ever came to check in. Terrible service!!!
Business response:
Thank you for evaluating your visit to our hotel. We sincerely apologize for the delay you experienced at check-in and regret the inconvenience it caused. Your feedback is discussed with our front desk team to be more diligent going ahead. What you experienced is not acceptable, but we would like you to consider giving us a chance to improve our impression on you on your next visit to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - Tyvola Rd.
How is Extended Stay America - Charlotte - Tyvola Rd. rated?
Extended Stay America - Charlotte - Tyvola Rd. has a 3.6 star rating with 1,331 reviews.
When is Extended Stay America - Charlotte - Tyvola Rd. open?
Extended Stay America - Charlotte - Tyvola Rd. is open now. It will close tomorrow at 12:00 a.m.