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Extended Stay America - Charlotte - Tyvola Rd.
- Hotels
- Charlotte, NC
About this business
Location details
6035 Tyvola Glen Circle, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pillows were flat. I stayed for a week and my room was never cleaned. The air had a stale smell to it.
Business response:
Thank you for being our guest. We are sorry your rest was affected due to the uncomfortable pillows, and we regret the inconvenience caused. Please know, keeping the well-being of our guests in mind, we have modified our housekeeping processes at this time to provide you with choices for when and how we clean your room. Our front desk is available to make arrangements based on your requirements. We are sorry if this was not communicated with you earlier. We also apologize for the other issue you had in your suite. Your feedb... read more
Business response:
Jahnia, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Domestic fight in the parking lot then they got in the car and drove erratic all over the lot. Party or kids running thru hall ways from 3-6 am. Room seemed to be clean until we found used face towels in the shower
Business response:
Thank you for staying at our hotel. We are sorry for the noise issue and housekeeping oversights in your room. We wish we had the opportunity to address these problems while you were here as we would have done our best to ensure you were comfortable. Moreover, we regret the incident you mentioned. We hope you will see this as an isolated event and reconsider staying with us for a much better experience. Sincerely, Hotel Management
Very Ghetto and people running up and down the hallway all night people next door were fighting all night no good sleep at all
Business response:
Thank you for your review. We are sorry your sleep was disturbed due to the noise made by other guests on the property. We wish we had the opportunity to resolve this issue while you were as we would have done our best to ensure you were comfortable. It is never our intention to disappoint you in any way, and we look forward to welcoming you back soon to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I had requested a handicapped first floor room and when I arrived the were no handicapped rooms available. The front desk clerk proceeded to check me into another room. When I went to the room, it had obviously not been cleaned. I went back to the front desk and they proceeded to check me into another room. That room had also not been cleaned. At this point, there were no other rooms on the first floor so the front desk clerk asked me if I would accept a 2nd floor room. She also went up to check out the room prior to me goin... read more
Business response:
We cannot apologize enough for your experience when staying at our hotel and regret the reservation issue you encountered. Also, we understand the importance of clean, comfortable accommodations while you are away from home, and regret this was not your case. We have taken your comments seriously and have shared it with the appropriate teams so that we can improve our guests' experience. We are committed to making sure we do not repeat what you experienced. On a positive note, we are pleased you liked the service delivered b... read more
They put me in a dirty room; they property was supposed to be non smoking but it definitely was guest there smoking!
Business response:
Thank you for choosing to stay with us. We failed you in the most basic of ways by not providing clean, fresh accommodations, and for that, we are sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. Also, your review will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again moving forward. We value your feedback and hope... read more
Everything in special the bed, bathroom , corridors , smell , people having a party and talking really load most of the night.
Business response:
Thank you for being our guest. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
This was the most awful room that I have ever checked into. The bed was awful and if we could not find another hotel we were planning to sleep in our car, that;'s how awful this bed was. The staff understood and stated that she would authorize a refund. I would please like to get a refund because we had to go and find another hotel and pay for it. The pictures are terribly deceiving. These pictures should be removed. Georgia was the hotel staff rep and she was wonderful. It was the only great part about this hotel. Please co... read more
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - Tyvola Rd.
How is Extended Stay America - Charlotte - Tyvola Rd. rated?
Extended Stay America - Charlotte - Tyvola Rd. has a 3.6 star rating with 1,372 reviews.
When is Extended Stay America - Charlotte - Tyvola Rd. open?
Extended Stay America - Charlotte - Tyvola Rd. is open now. It will close tomorrow at 12:00 a.m.