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Extended Stay America - Charlotte - University Place
- Hotels
- Charlotte, NC
About this business
Location details
8211 University Executive Park Dr., Charlotte, NC, 28262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bug There was bugs in my room
Business response:
Dear Michael, Thank you for bringing this issue to our attention. We sincerely apologize for the presence of insects in your room, as this is not reflective of our standards. Your comfort and satisfaction are important to us, and we take such matters seriously. We will address your feedback with our team to ensure necessary measures are taken for pest control. We appreciate your understanding and hope to provide you with a more pleasant experience in the future.Sincerely,Hotel Management
Only Complaints I had... Key constantly had to be replaced; had to return to front desk several times from 3rd floor due to this. Only stayed 3days but near end of stay noticed roaches in light fixtures over kitchen area and a few more on floor.
Business response:
Dear Therain, We apologize for the inconvenience you faced with your key and the cleanliness issues during your recent stay. Having to repeatedly visit the front desk is frustrating, and we regret the disruption this caused. The presence of pests is unacceptable, and we are taking immediate action to address this problem. Your feedback is crucial in helping us improve our services, and we appreciate you bringing these matters to our attention. Thank you for your patience and understanding.Sincerely,Hotel Management
It was my anniversary i paid for a suite got to the hotel and and they were sold out! All they could do was give me a double queen room and i wasnt compensated the difference i tried to call custome service just for them to hang up on the hotel staff! Im so angry
Business response:
Dear Andrew, Thank you for taking the time to write a review of yourstay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a betterstayin the future.Sincerely,Hotel Management
It had a weird smell, the refrigerator was old. They had no ice machine. They had no extra pillows available. Breakfast was not what I expected only had oatmeal and nutrigrain bars.
Business response:
Dear Khaila, Thank you for your feedback. We aim to provide a clean and fresh environment, and your description falls below our standards. We will address these issues promptly. We apologize for the inconvenience caused by the lack of certain amenities, such as an ice machine and extra pillows. We aim to enhance our guests' experience and appreciate your suggestions. While each room has a refrigerator for convenience, we understand your concerns and will work on improvements. Your comments are valuable as we strive to enhanc... read more
Facilities needs improvement. Painting, replace sinks, loose drain plugs. Cigarettes smell.
Business response:
Dear Anthony, Thank you for your feedback. We apologize for the inconvenience you encountered during your stay. Your comments regarding the need for painting, sink replacements, and loose drain plugs have been noted and will be addressed promptly. We are also taking steps to ensure strict adherence to our non-smoking policy. Your comfort is essential, and your input helps us improve our facilities. We hope you will give us another opportunity to provide a better experience.Sincerely,Hotel Management
They don't have ice machines on the premises. The hallways and the rooms all have a very distinct pretty nasty smell. The telephone did not work unless I pressed speaker to talk to the front desk. And to extend my stay was an absolute nightmare. I booked through expedia and was Was told they would email the hotel letting them know. I don't need to check out. But they continuously knocked and called telling me. I had to come downstairs to book, even though I had proof that I had already paid
Business response:
Dear Andrew, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
I didn't feel safe around this property. Do check your room before making any payment. Hotel staff simply denied my change room request when I told them that my bathroom lock is broken and anyone can open it from outside. It was very smelly when i entered into property. Room was smelly too. Overall experience was bad.
Business response:
Dear Sunil, Thank you for your review. We're disappointed to hear about the challenges you faced during your stay. Ensuring our guests feel safe and comfortable is paramount, and we apologize for falling short of your expectations in this regard. Your feedback is invaluable, and we will address the issues you've raised to improve our accommodations and service standards. We hope you'll consider giving us another opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management
The hotel was overbooked even though I prepaid for my room. The only room they had a broken shower and other issues. I did not stay.
Business response:
Dear Michael, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced due to overbooking and the condition of the room provided. Your prepayment should have guaranteed you a comfortable stay, and we regret falling short of your expectations. We are investigating the situation to prevent such occurrences in the future and ensure all rooms meet our standards. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a much-improved experience. Sincerely,... read more
Frequently asked questions about Extended Stay America - Charlotte - University Place
How is Extended Stay America - Charlotte - University Place rated?
Extended Stay America - Charlotte - University Place has a 3.5 star rating with 1,923 reviews.
When is Extended Stay America - Charlotte - University Place open?
Extended Stay America - Charlotte - University Place is open now. It will close tomorrow at 12:00 a.m.