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Extended Stay America - Charlotte - University Place
- Hotels
- Charlotte, NC
About this business
Location details
8211 University Executive Park Dr., Charlotte, NC, 28262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It smells bad when u walk in the room
Business response:
Dear Mark, Thank you for choosing our hotel to stay. We apologize for the unpleasant odor you encountered during your stay. Ensuring a fresh and comfortable environment is our priority, and we regret that we fell short of your expectations. We are addressing this issue with our housekeeping team to identify and eliminate the source of the odor. Your feedback is valuable, and we appreciate you bringing this matter to our attention. We hope you will consider staying with us again so we can demonstrate the hospitality we are kn... read more
Bugs and the thing to control the window end up breaking
Business response:
Dear Mark, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Got bums everywhere around Horrible hotel
Business response:
Dear Erika, Thank you for reviewing our hotel. It is always our priority to keep our guests happy and comfortable with the services offered. We are sorry for the inconvenience caused, and we will check with the team to find out what went wrong and take steps for improvement. Our front desk can help you to solve such issues. We look forward to having you as our guest again whenever your travels bring you back to the city. Sincerely,Hotel Management
Never again
Business response:
Dear Edward, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management
As soon as you walk into the lobby it smells like Weed. All the halls and elevators smell like it to. Don’t understand why places like this allow illegal drug use. On their property. Room was in ok condition but did kill a small roach as it ran across the floor by the bed. Was a late check in or I would have stayed elsewhere. But for over 100 a night I expected a clean drug free place and this is far from it
Business response:
Dear Wayne, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
This hotel was roach infested had a two night stay. Did not stay even a few hours, definitely wouldn’t so
Business response:
Dear Ziann, We sincerely apologize for the distressing experience you encountered during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We are sorry that this issue compromised your plans with us, and we regret that you had to cancel with us. We will share your concerns with the ap... read more
Read review before booking staff was helpful but they have a roach issue wouldn’t spend my hard earned dollars on this place
Business response:
Dear Jamal, We appreciate your feedback and regret any inconvenience caused during your stay. Please accept our sincere apologies for the presence of roaches, as this falls short of our cleanliness standards. Rest assured, we are actively addressing this issue with thorough pest control measures. Your experience does not reflect our usual standards, and we are committed to resolving this matter promptly. We appreciate your understanding and hope you might consider giving us another opportunity to provide you with an improved... read more
Frequently asked questions about Extended Stay America - Charlotte - University Place
How is Extended Stay America - Charlotte - University Place rated?
Extended Stay America - Charlotte - University Place has a 3.5 star rating with 1,923 reviews.
When is Extended Stay America - Charlotte - University Place open?
Extended Stay America - Charlotte - University Place is open now. It will close tomorrow at 12:00 a.m.