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Extended Stay America - Charlotte - University Place
- Hotels
- Charlotte, NC
About this business
Location details
8211 University Executive Park Dr., Charlotte, NC, 28262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They don't have ice machines on the premises. The hallways and the rooms all have a very distinct pretty nasty smell. The telephone did not work unless I pressed speaker to talk to the front desk. And to extend my stay was an absolute nightmare. I booked through expedia and was Was told they would email the hotel letting them know. I don't need to check out. But they continuously knocked and called telling me. I had to come downstairs to book, even though I had proof that I had already paid
Business response:
Dear Andrew, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
I didn't feel safe around this property. Do check your room before making any payment. Hotel staff simply denied my change room request when I told them that my bathroom lock is broken and anyone can open it from outside. It was very smelly when i entered into property. Room was smelly too. Overall experience was bad.
Business response:
Dear Sunil, Thank you for your review. We're disappointed to hear about the challenges you faced during your stay. Ensuring our guests feel safe and comfortable is paramount, and we apologize for falling short of your expectations in this regard. Your feedback is invaluable, and we will address the issues you've raised to improve our accommodations and service standards. We hope you'll consider giving us another opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management
The hotel was overbooked even though I prepaid for my room. The only room they had a broken shower and other issues. I did not stay.
Business response:
Dear Michael, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced due to overbooking and the condition of the room provided. Your prepayment should have guaranteed you a comfortable stay, and we regret falling short of your expectations. We are investigating the situation to prevent such occurrences in the future and ensure all rooms meet our standards. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a much-improved experience. Sincerely,... read more
It smells bad when u walk in the room
Business response:
Dear Mark, Thank you for choosing our hotel to stay. We apologize for the unpleasant odor you encountered during your stay. Ensuring a fresh and comfortable environment is our priority, and we regret that we fell short of your expectations. We are addressing this issue with our housekeeping team to identify and eliminate the source of the odor. Your feedback is valuable, and we appreciate you bringing this matter to our attention. We hope you will consider staying with us again so we can demonstrate the hospitality we are kn... read more
Bugs and the thing to control the window end up breaking
Business response:
Dear Mark, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Got bums everywhere around Horrible hotel
Business response:
Dear Erika, Thank you for reviewing our hotel. It is always our priority to keep our guests happy and comfortable with the services offered. We are sorry for the inconvenience caused, and we will check with the team to find out what went wrong and take steps for improvement. Our front desk can help you to solve such issues. We look forward to having you as our guest again whenever your travels bring you back to the city. Sincerely,Hotel Management
Never again
Business response:
Dear Edward, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management
As soon as you walk into the lobby it smells like Weed. All the halls and elevators smell like it to. Don’t understand why places like this allow illegal drug use. On their property. Room was in ok condition but did kill a small roach as it ran across the floor by the bed. Was a late check in or I would have stayed elsewhere. But for over 100 a night I expected a clean drug free place and this is far from it
Business response:
Dear Wayne, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
This hotel was roach infested had a two night stay. Did not stay even a few hours, definitely wouldn’t so
Business response:
Dear Ziann, We sincerely apologize for the distressing experience you encountered during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We are sorry that this issue compromised your plans with us, and we regret that you had to cancel with us. We will share your concerns with the ap... read more
Frequently asked questions about Extended Stay America - Charlotte - University Place
How is Extended Stay America - Charlotte - University Place rated?
Extended Stay America - Charlotte - University Place has a 3.5 star rating with 1,993 reviews.
When is Extended Stay America - Charlotte - University Place open?
Extended Stay America - Charlotte - University Place is open now. It will close tomorrow at 12:00 a.m.