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Extended Stay America - Charlotte - University Place
- Hotels
- Charlotte, NC
About this business
Location details
8211 University Executive Park Dr., Charlotte, NC, 28262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ready to Rock at PNC When we arrived the toilet was clogged. We went to a concert and got back and toilet was still clogged. Nobody on duty. Waited for ever to get someone in to unstop. The guy said we had dogs and that’s why he didn’t enter. We told them dogs were going to be fine. And they would bark but would be ok. They said they didn’t know we had dogs. Ugh. Terrible service. Also dog fee is hidden in fine print. Don’t go by the pictures that indicate pets are ok. Like all the other pictures.
Business response:
Richard, thank you for your feedback. We are sorry for the difficulties you faced during your stay and the service issues you experienced. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. We are also happy for our guests to bring along their 'best friend,' and our policy requires a $25 + tax per day, per pet, nonrefundable cleaning fee, not to exceed $150 per pet. Weight and size restrictions also apply. Our policy is available on our website and should have also been c... read more
Business response:
It seems like you had some issues during your stay, please reach out to the hotel directly to discuss them. Thank you.
It was not good at all it was loud noisy it was ba
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
This place was horrible!! I got a key to a room which already had guess In them
Business response:
Mike, thank you for your review. We apologize for the unfortunate incident that occurred while you were here and the trouble you had due to it. Though we are confident this was an isolated incident, we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
The staff was kind and generous, however the neighbors were playing loud music into the night. Seems to be popular with people who club from out of town, would not recommend for a family with small children.
Business response:
Josh, thank you for evaluating your experience online. Although you liked our courteous associates, we are sorry for the noise issue. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in a disturbance. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Hotel was overbooked even though I paid prior to arrival... They sent us away....It was after midnight..............
Business response:
Dear Josh, your feedback is appreciated and valued. We are so very sorry for the disappointing arrival experience at such a late hour and that we were unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We are looking into this to ensure our guests are receiving the attentive service and empathy needed moving forward. We understand the frustration and truly hope you will offer us another opportunity to serve you. Thank you. Sincerely, Hotel Management
Bad stay Not good at all.
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
One of the worst This place is filthy v
Business response:
Fiona, thank you for feedback of your recent stay. We were very disappointed to see that your feedback referenced the description of our hotel as filthy. Our promise to our guest includes a commitment to providing a clean, fresh environment, and we are sorry that did not happen when you were here. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. Sin... read more
Frequently asked questions about Extended Stay America - Charlotte - University Place
How is Extended Stay America - Charlotte - University Place rated?
Extended Stay America - Charlotte - University Place has a 3.5 star rating with 1,923 reviews.
When is Extended Stay America - Charlotte - University Place open?
Extended Stay America - Charlotte - University Place is open now. It will close tomorrow at 12:00 a.m.