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Extended Stay America - Charlotte - University Place
- Hotels
- Charlotte, NC
About this business
Location details
8211 University Executive Park Dr., Charlotte, NC, 28262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible customer service There was no front desk agent for me to check in, when I dialed 0 for agent no one showed. Called Marriott and was provided no additional help
Business response:
Dear James, first impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. We hope you will consider staying with us so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
We didn't like the rust on the stove, bathroom sink, bàth tub! We got towels for one. There was two adults in the room! No ice at all! We were told to go next door for ice! We will never return. Never!
Business response:
Dear Mike, we value you as our guest and appreciate you taking the time to review our hotel. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Your feedback is shared with our housekeeping team to ensure this does not happen again. Also, we are sorry we missed meeting your expectations. We receive many positive comments regarding our fully equipped kitchens with a full-size freezer, which includes ice trays for your convenience. Therefore, we do not have ice mac... read more
The manager was very welcoming on our arrival, however, our stay went downhill from there. The hallway entry way to our room was littered with debris and had to be vacuumed. The bathroom sink had stains and would not drain properly. The bar soaps had no lather and were very dry. On check-out there was no staff at the desk, we waited a while before a clerk showed up stating he was the only staff in the building. Needless to say, I will not be staying here for future visits.
Business response:
Dear Awie, thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your feedback; we ... read more
In a pinch not what I expected.
Business response:
Dear Guest, thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit. Sincerely, Hotel Management
Advertised as extended stay, but no kitchen supplies—no silverware, plates, cups, pots or pans. No luggage cart, no ice, no coffee, and nobody at the desk most of the time. Worst of all the fire alarm went off 4 times starting at 4:30 am, had to stand outside til the fire department cleared the building. All false alarms.
Business response:
Dear William, we appreciate you staying with us recently and sharing your review. Please accept our most sincere apologies for the inconvenience of the fire alarm during the night. The security of our guests is our top priority, so evacuation is required and critical to ensuring our guests are safe. Although, we are investigating this matter with our team. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We were also sorry to read that ... read more
Room had a foul odor and I had to kill a few roaches on my way out.
Business response:
Bobby, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Sincerely... read more
Nothing We would not stay and left. It’s been 10 business days and still have not received my refund.
Business response:
Rose, thank you for choosing our hotel. We regret the inconveniences caused and want to inform you that please feel free to reach out to our front desk regarding any billing-related concerns; they will be more than happy to help you. We appreciate your patience and hope to have the opportunity to welcome you back to our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - University Place
How is Extended Stay America - Charlotte - University Place rated?
Extended Stay America - Charlotte - University Place has a 3.5 star rating with 1,923 reviews.
When is Extended Stay America - Charlotte - University Place open?
Extended Stay America - Charlotte - University Place is open now. It will close tomorrow at 12:00 a.m.