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Extended Stay America - Charlotte - University Place
- Hotels
- Charlotte, NC
About this business
Location details
8211 University Executive Park Dr., Charlotte, NC, 28262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My one night stay at this property was disappointing. I had been traveling many hours, and when I arrived, there was no restroom that I could use while checking in. The facility overall has not been maintained and kept clean. Once in my room, I found a bathroom that was not very clean, a stale smoke odor, and a refrigerator that was old and stained. Disgusting!
Business response:
Dear Joni, thank you for being our guest and for the valued feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to not only have a clean room but one that is also free of smoke. We have strict policies that prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for letting you down, and we hope to have you back for the seamless stay you deserve... read more
Stay ANYWHERE but here This was a literal roach motel. Our first room hadn’t been cleaned, there was trash on the floor, and it smelled like cat urine. They moved us to another room. When I went into the bathroom and turns on the lights roaches scattered. There were also roaches crawling on the AC unit. There were holes in the wall and burn marks on the counter. If I weren’t completely exhausted I would have driven the 3 hours home. I slept with the lights on hoping to keep the bugs away. This property should not be on Hotel... read more
Business response:
Dear Teresa, thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupied will be professionally inspected and treated as a precaution. We believe in our team and strive to make every guest feel at home, so it was a joy passing along your comments to them. Thank you again for bringing this to our attention, and we hope to welcome you back soon.Sincerely,Hotel Management
Horrible customer service There was no front desk agent for me to check in, when I dialed 0 for agent no one showed. Called Marriott and was provided no additional help
Business response:
Dear James, first impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. We hope you will consider staying with us so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
We didn't like the rust on the stove, bathroom sink, bàth tub! We got towels for one. There was two adults in the room! No ice at all! We were told to go next door for ice! We will never return. Never!
Business response:
Dear Mike, we value you as our guest and appreciate you taking the time to review our hotel. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Your feedback is shared with our housekeeping team to ensure this does not happen again. Also, we are sorry we missed meeting your expectations. We receive many positive comments regarding our fully equipped kitchens with a full-size freezer, which includes ice trays for your convenience. Therefore, we do not have ice mac... read more
The manager was very welcoming on our arrival, however, our stay went downhill from there. The hallway entry way to our room was littered with debris and had to be vacuumed. The bathroom sink had stains and would not drain properly. The bar soaps had no lather and were very dry. On check-out there was no staff at the desk, we waited a while before a clerk showed up stating he was the only staff in the building. Needless to say, I will not be staying here for future visits.
Business response:
Dear Awie, thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your feedback; we ... read more
In a pinch not what I expected.
Business response:
Dear Guest, thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - University Place
How is Extended Stay America - Charlotte - University Place rated?
Extended Stay America - Charlotte - University Place has a 3.5 star rating with 1,993 reviews.
When is Extended Stay America - Charlotte - University Place open?
Extended Stay America - Charlotte - University Place is open now. It will close tomorrow at 12:00 a.m.