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Extended Stay America - Charlotte - University Place
- Hotels
- Charlotte, NC
About this business
Location details
8211 University Executive Park Dr., Charlotte, NC, 28262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Advertised as extended stay, but no kitchen supplies—no silverware, plates, cups, pots or pans. No luggage cart, no ice, no coffee, and nobody at the desk most of the time. Worst of all the fire alarm went off 4 times starting at 4:30 am, had to stand outside til the fire department cleared the building. All false alarms.
Business response:
Dear William, we appreciate you staying with us recently and sharing your review. Please accept our most sincere apologies for the inconvenience of the fire alarm during the night. The security of our guests is our top priority, so evacuation is required and critical to ensuring our guests are safe. Although, we are investigating this matter with our team. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We were also sorry to read that ... read more
Room had a foul odor and I had to kill a few roaches on my way out.
Business response:
Bobby, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Sincerely... read more
Nothing We would not stay and left. It’s been 10 business days and still have not received my refund.
Business response:
Rose, thank you for choosing our hotel. We regret the inconveniences caused and want to inform you that please feel free to reach out to our front desk regarding any billing-related concerns; they will be more than happy to help you. We appreciate your patience and hope to have the opportunity to welcome you back to our hotel. Sincerely, Hotel Management
Our room had mold growing on the bathroom ceiling and exposed wiring in the bedroom where the missing smoke detector should have been. The entire hotel smelled like cigarette smoke despite being a no-smoking hotel. The hallways were littered with food and crumbs. The hotel locked its doors at 11 pm for security, but several of the doors either didn't shut and lock or were left propped open.
Business response:
Jared, thank you for choosing our hotel. We apologize for the maintenance and cleanliness issues you faced during your stay. Please be assured that we will discuss your feedback with the appropriate teams in an effort to enhance our guest experience going forward. That said, we adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your patien... read more
That hotel smell so bad it was one of the dirtiest places have ever been
Business response:
Jerry, please accept our sincerest apologies for our hotel not meeting your expectations. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will address this matter with our housekeeping associates to ensure that it does not happen again. Thank you for your feedback, and we hope to have the opportunity to resolve your concern to your satisfaction in your next visit. Sincerely, Hotel Management
Deplorable Arrived at the hotel and they could not find a reservation. Gave them confirmation number and still couldn’t find my reservation! Room was Filthy. Entire hotel Reeked of marijuana. The room was filthy. People screaming in the halls. Had to return to front Dess three times before my key worked. Overall terrible experience!
Business response:
Sherry, thank you for taking the time to leave your remarks. We feel as though you may be reviewing a different hotel as your comments do not describe our property accurately. We do hope that if you return to our area again that you will choose to stay with us, it will be a pleasure to host your visit. Sincerely, Hotel Management
Bad This place is not what the picture describe the bed was too soft the windows will crack
Business response:
Cynthia, thank you for your candid evaluation. We are sorry for the disappointing experience you had with us and apologize for the inconvenience you had. We will review this with our team and take steps to ensure we are more diligent going forward. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - University Place
How is Extended Stay America - Charlotte - University Place rated?
Extended Stay America - Charlotte - University Place has a 3.5 star rating with 1,993 reviews.
When is Extended Stay America - Charlotte - University Place open?
Extended Stay America - Charlotte - University Place is open now. It will close tomorrow at 12:00 a.m.