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Extended Stay America - Charlotte - University Place
- Hotels
- Charlotte, NC
About this business
Location details
8211 University Executive Park Dr., Charlotte, NC, 28262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our room had mold growing on the bathroom ceiling and exposed wiring in the bedroom where the missing smoke detector should have been. The entire hotel smelled like cigarette smoke despite being a no-smoking hotel. The hallways were littered with food and crumbs. The hotel locked its doors at 11 pm for security, but several of the doors either didn't shut and lock or were left propped open.
Business response:
Jared, thank you for choosing our hotel. We apologize for the maintenance and cleanliness issues you faced during your stay. Please be assured that we will discuss your feedback with the appropriate teams in an effort to enhance our guest experience going forward. That said, we adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your patien... read more
That hotel smell so bad it was one of the dirtiest places have ever been
Business response:
Jerry, please accept our sincerest apologies for our hotel not meeting your expectations. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will address this matter with our housekeeping associates to ensure that it does not happen again. Thank you for your feedback, and we hope to have the opportunity to resolve your concern to your satisfaction in your next visit. Sincerely, Hotel Management
Deplorable Arrived at the hotel and they could not find a reservation. Gave them confirmation number and still couldn’t find my reservation! Room was Filthy. Entire hotel Reeked of marijuana. The room was filthy. People screaming in the halls. Had to return to front Dess three times before my key worked. Overall terrible experience!
Business response:
Sherry, thank you for taking the time to leave your remarks. We feel as though you may be reviewing a different hotel as your comments do not describe our property accurately. We do hope that if you return to our area again that you will choose to stay with us, it will be a pleasure to host your visit. Sincerely, Hotel Management
Bad This place is not what the picture describe the bed was too soft the windows will crack
Business response:
Cynthia, thank you for your candid evaluation. We are sorry for the disappointing experience you had with us and apologize for the inconvenience you had. We will review this with our team and take steps to ensure we are more diligent going forward. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The only thing unique was how disgusting it was. Ive never in my life stayed at a place so unclean. We where willing to move hotels without a refund but unfortunately all in the area where booked up. Also witnessed about 7 other groups get told they didnt have a room for them even though the people had reserved rooms. The check in did not start at 3 pm as we where told. There was music coming from a room by the front desk that you could here all the way down the hall way.
Business response:
Lee, thank you for your candid evaluation. We are sorry for the disappointing experience you had with us and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
When I first got to my room it was dirty and had bugs. I called the front desk an Emanuel was very prompt to change my room and make sure I hade an enjoyable stay. Kudos to Emanuel for being a great employee. I explained the issue, he listened and corrected the problem!
Business response:
Thank you for taking the time to write a review of our hotel. We are sorry about the cleanliness issues you experienced during your stay. We were happy that our Emanuel was able to resolve everything to your satisfaction but wanted to apologize for this inconvenience. We understand that every detail matters and assure you that we are working to correct these concerns. Thank you again for your candid feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Managem... read more
This property is absolutely overrated on Travelocity. This was the worst stay in the past several years. On Travelocity, it said the breakfast is included but it gave us just coffee and some trek bars. No other foods. No seats. This should not be regarded as "breakfast". It should be said just "snacks". So, my family had to go to a diner nearby. The room did not have a sofa nor coffee table. The bathtub didn't have a drain stopper, so I had to use a towel as a stopper. There was no information about the hotel amenities. The ... read more
Business response:
Ei, thank you for taking the time to evaluate our hotel. We regret the predicament with your reservation and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We appreciate your constructive feedback and hope to have the chance to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - University Place
How is Extended Stay America - Charlotte - University Place rated?
Extended Stay America - Charlotte - University Place has a 3.5 star rating with 1,923 reviews.
When is Extended Stay America - Charlotte - University Place open?
Extended Stay America - Charlotte - University Place is open now. It will close tomorrow at 12:00 a.m.