Extended Stay America - Charlotte - University Place

Business response:

Thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you in the future better. Thank you again for your candid feedback. We would love to make it up to you and hope you will consider a return visit. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your recent stay. We regret the predicament with your reservation and are sorry for the inconvenience you encountered. We hope to have the chance to welcome you back and provide you with a better experience. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management 

Business response:

Thank you for the feedback. We are sorry we were unable to accommodate your daughter and regret the inconvenience it caused to her. We hope you will choose again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for sparing some time to share your concerns with us. We sincerely apologize for the issue you had with the suites offered to you at check-in. We assure you to utilize your comments to enforce our no-smoking policy more effectively. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management 

Business response:

Julisia, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Sherrie, thank you for being our guest. We are sorry you had a substandard experience and that we could not meet your expectations for a pleasant stay. Please know each suite has a full-size refrigerator, which includes ice trays for our guests' convenience. Kindly also note, to ensure the cleanliness of kitchenware, brand standards require us to keep them at the front desk, and we are sorry if this was not explained by our team. It is never our intention to cause any discomfort, and we hope to receive a chance to improve yo... read more

Business response:

We sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While we always work towards delivering an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Travis, thank you for posting a review of your stay with us. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management