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Extended Stay America - Charlotte - University Place
- Hotels
- Charlotte, NC
About this business
Location details
8211 University Executive Park Dr., Charlotte, NC, 28262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelled poorly, old coffee, rooms were old and unkempt. Difficult to sleep due to location near train.
Business response:
Angela, we apologize for the cleanliness issues you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. We also apologize your rest was disturbed due to train from the highway. While this noise was outside the hotel and uncontrollable by our team, we do understand your frustration. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel... read more
It wasnt as clean as it should have been and noisy and random knocks on my room door i will not revisit
Business response:
Tisia, thank you for your review of your recent visit. We are sorry for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. We also apologize for the noise issue you encountered. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
After having to wait 15 min to check in since people do not like to work the desk I went to a room that had a non working remote, no hair drier. Hotel reeked of marijuana, and cleaning staff never cleaned the room. This hotel experience was one of the worst if had.
Business response:
Thank you for your review. We are sorry for the time taken at check-in. We will share your concerns with our front desk team so that they are more diligent going forward. We also apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience it caused. Your feedback will be shared with the appropriate teams for review and action. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Toilet want flush room smells and see bug s why do i have type 50 char
Business response:
Thank you for your review. We apologize for the insects in your suite and are sorry for the housekeeping and maintenance issues you encountered. Our pest control provider has serviced the hotel, and we are working with the appropriate teams to ensure procedures are being followed to prevent such issues in the future. We value your comments and hope to have another chance to prove ourselves. Sincerely, Hotel Management
Business response:
It seems like you had some issues with your stay, please reach out to the hotel directly to discuss them.
Frequently asked questions about Extended Stay America - Charlotte - University Place
How is Extended Stay America - Charlotte - University Place rated?
Extended Stay America - Charlotte - University Place has a 3.5 star rating with 1,923 reviews.
When is Extended Stay America - Charlotte - University Place open?
Extended Stay America - Charlotte - University Place is open now. It will close tomorrow at 12:00 a.m.