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Extended Stay America - Charlotte - University Place
- Hotels
- Charlotte, NC
About this business
Location details
8211 University Executive Park Dr., Charlotte, NC, 28262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
sink was stained, room looked to be recently remodeled but there were stains on the sink that made it look dirty, hard to sleep at night, people were running up and down the halls all night and knocking on their doors going in and out
Business response:
Billy, thank you for evaluating your recent stay with us. We apologize for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. Also, we apologize for the disturbances from other guests during your stay. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope you will give us a second chance to deliver the type of experience you should always expect from our ho... read more
everything cool but customer service. FRONT DESK GUY WAS SUPER RUDE
Business response:
Taysha, thank you for staying at our hotel. We are sorry for the impudent behavior of our front desk associates and regret the inconvenience it caused. We will share your concerns with the appropriate individuals to ensure this does not repeat going forward. We hope you will reconsider staying with us so we can make it up to you. Sincerely, Hotel Management
Smelled poorly, old coffee, rooms were old and unkempt. Difficult to sleep due to location near train.
Business response:
Angela, we apologize for the cleanliness issues you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. We also apologize your rest was disturbed due to train from the highway. While this noise was outside the hotel and uncontrollable by our team, we do understand your frustration. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel... read more
It wasnt as clean as it should have been and noisy and random knocks on my room door i will not revisit
Business response:
Tisia, thank you for your review of your recent visit. We are sorry for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. We also apologize for the noise issue you encountered. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - University Place
How is Extended Stay America - Charlotte - University Place rated?
Extended Stay America - Charlotte - University Place has a 3.5 star rating with 1,993 reviews.
When is Extended Stay America - Charlotte - University Place open?
Extended Stay America - Charlotte - University Place is open now. It will close tomorrow at 12:00 a.m.