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Extended Stay America - Chesapeake - Churchland Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
3214 Churchland Blvd., Chesapeake, VA, 23321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Diana, we greatly appreciate your fantastic rating of Extended Stay America - Chesapeake - Churchland Blvd. We enjoyed hosting you and hope we will continue to be your hotel of choice when your plans bring you back to our area. Sincerely, General Manager
Business response:
Benjamin, we appreciate you providing a review of our hotel. Everything we do is aimed at providing you with an excellent hotel experience, but we are sorry to have let you down. We hope you will consider visiting us again as we would love to provide you with a favorable experience. Sincerely, General Manager
Not impressed I was initially checked into a 3rd floor room that smelled like a gas station bathroom. I then asked to be moved to another room, which smelled better and seemed cleaner. I extended my stay by one day and reminded the front desk that I had a dog so I needed to pay another days worth of pet fees. I was then forced to move to another room because the room they moved me into was not a "pet room". Overall the facility didn't seem clean and staying in 3 rooms during my 4-day stay was very inconvenient. The staff all... read more
Business response:
Thank you for choosing us. We’re glad overall you had a pleasant stay, but we’re sorry for the inconvenience you had due to shifting of the rooms. I’ll be sure to share your feedback with the respective teams in an effort to improve our service and facilities. We hope you will consider staying with us again, so that we can make it up to you. Sincerely, General Manager
With a pet you don't get proper service We got there to find that we had to pay xtra $25 a day for the dog. No regular size refrigerator in room no supply for kitchen needed to ask for them. There is a charge if you want maid service!! Bed not comfortable thought it said pool but that could of been my mistake just not what I expected for the money
Business response:
On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please be informed, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens ... read more
Business response:
Thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Business response:
Eboni, thank you for sharing your complimentary rating. We appreciate you choosing Extended Stay America - Chesapeake - Churchland Blvd and look forward to hosting you again soon. Sincerely, General Manager
Nice hotel. Quiet area. Clean and nice rooms. Staff very professional. Nothing but the upmost respect during my stay. Would definitely stay here again and refer others.
Business response:
Leonard, thank you for posting such kind comments about our hotel. We are pleased to see that you loved your stay with us, and liked our location and service. We look forward to sharing your comments with our team. Thanks for choosing Extended Stay America - Chesapeake - Churchland Blvd. We hope to welcome you again soon! Sincerely, General Manager
My experience with this hotel was just average. The location was questionable as I had to make sure that I was parked in a well lighted area, as instructed by their front desk night employee, of their small and limited parking lot. The free wi-fi was important to me since I had to do some work remotely, but it went down for hours causing me delays in my work. I reported it to front desk but it wasn't much they could do since the issue was with their ISP as they told me.
Business response:
Shelton, thanks for evaluating you stay. We are glad you had an overall pleasant visit and liked some aspects of our hotel. That being said, our guests count on continuous access to our complimentary Wi-Fi, so we apologize for the short interruption of service during your trip. We appreciate your business and hope to see you again soon. Sincerely, General Manager
4 men were standing in front of the hotel smoking. I had to walk thru them to get inside. A lady was sitting on the tailgate of her truck drinking a soda , playing music loud. I did not feel safe
Business response:
On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Chesapeake - Churchland Blvd.
How is Extended Stay America - Chesapeake - Churchland Blvd. rated?
Extended Stay America - Chesapeake - Churchland Blvd. has a 3.2 star rating with 1,417 reviews.
When is Extended Stay America - Chesapeake - Churchland Blvd. open?
Extended Stay America - Chesapeake - Churchland Blvd. is open now. It will close tomorrow at 12:00 a.m.