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Extended Stay America - Chesapeake - Churchland Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
3214 Churchland Blvd., Chesapeake, VA, 23321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor condition Hotel is 2 star, old, small room, tiny bathroom, feels like European vacation, relatively clean, decent front desk service, area looks unsafe, unfortunately won’t be returning.
Business response:
Dear Dagnaw, thank you for choosing us. We are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. Please stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
House keeping is every two weeks. I asked for new sheets and towels after a week and they made it so I had to convince them to give me clean ones. I literally had to talk him into giving me sheets and towels after being here 11 days. It all falls on the lazy staff. Maybe short staffed but clearly lazy staff. My company won’t be using any of the extended stays again.
Business response:
Dear Rex, thank you for your honest evaluation. We are sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management
When checking in; was told that the elevator was down. That I would have to use the stairs. When checking into my room; room was a little bit dusty and the lights to the bed room wouldn’t cut on.
Business response:
Dear Jovanny, thank you for choosing our hotel for your accommodation. We are sorry you did not enjoy your stay and that we did not meet your expectations this time. We hope you will stay with us again so we can have an opportunity to provide you with a much better experience. It would be our pleasure to host you again.Sincerely,Hotel Management
Unsafe and Unfriendly My rental car's catalytic convert was stolen right out from underneath the car. No video surveillance in parking lot. My cheap hotel just turned into a $1000 insurance deductible to pay for the "damage" to the rental car.
Business response:
Dear Ellen, It wasn't very reassuring to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
the staffs was good and that set after that.
Business response:
Dear Providencio, thank you for choosing our hotel. Please accept our apologies for not providing exceptional hospitality during your stay. Our intention is never to disappoint a guest; your feedback is essential to us. We hope you will return to experience us as you should have on this visit. Thank you again, and safe travels. Sincerely, Hotel Management
Avoid this place Terrible place to bring your family. Very unclean.
Business response:
Berl, thank you for being our guest. We regret the unpleasant stay and that we did not meet your expectations. We also apologize for the cleanliness issues you encountered during your visit and the inconvenience this caused. We are working with our housekeeping team so that we can prevent this from happening again. We understand your frustration and truly regret disappointing you. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Churchland Blvd.
How is Extended Stay America - Chesapeake - Churchland Blvd. rated?
Extended Stay America - Chesapeake - Churchland Blvd. has a 3.2 star rating with 1,431 reviews.
When is Extended Stay America - Chesapeake - Churchland Blvd. open?
Extended Stay America - Chesapeake - Churchland Blvd. is open now. It will close tomorrow at 12:00 a.m.