This profile has been claimed by the business owner or representative.
Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible stay I will never stay at this hotel again. The room wasnt clean and they had a mix up with the money from my deposit. The manager was rude. Overall i will never stay at this hotel.
Business response:
Thank you for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced and regret the inconvenience caused. We are meeting with staff members to discuss your feedback and reiterate the importance of impeccable customer service and attention to detail. Please give us another chance to provide you with a better stay in the future. Sincerely, General Manager
NEVER AGAIN Nasty Room there was hair in the tub, the previous guest apparently had rice because it was some left in the sink, the mirror had toothpaste on it, and the most gross of it all was urine stains on the rim of the stool. There was a fight I was scared because the guest beside us kept hitting up against the wall it felt as if they were coming thru it. Bottom line I wouldn't stay even if I was paid to.
Business response:
Stacy, we failed you in the most basic of ways by not providing a clean and comfortable guest room, and for that we are very sorry. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope you will give us another opportunity to provide you with a stay you deserved the next time your travels bring you back our way. Sincerely, General Manager
Would rather sleep in my car Took the person at the desk 15 minutes to count their drawer before they decided they would check me in instead of "waiting for their shift to be up and the next guy coming in to check me in." Room smelled like musk and dirt. You could hear the interstate near by like your window was open
Business response:
Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us and we sincerely apologize for your disappointing stay. It is never our intention to lose focus on providing excellent hospitality. We hope you will give us another chance to provide you with the hospitality you should have experienced during this stay. Thanks again for being our guest. Sincerely, General Manager
Good location Noisy neighbors. Staff decided to scrape the sidewalk at 2AM. Shovel on concrete. not good. Parking lot was an ice rink. $5 a day for maid service. $5 for ice, $5 for faster internet, give me a break its all the same coming into the bldg. What were they going to do flip a switch to our room for faster internet?
Business response:
Thank you for sharing your experience with us. We are sorry to hear our services and amenities were not to your expectations. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, these services are always available upon request for an nominal fee. The dishes for use in the guest suite are kept at the front desk to ensure cleanliness. Hair dryers are also available at the front desk, too, and are complimentary. We have shared your comments with our team to ensure ... read more
Needs to work on Cleanliness Room looked like someone was staying in there already. Charged me multiple times for my room. Towels were dirty, Room smelled, i will not be staying in this hotel again.
Business response:
Thank you for being our guest and for the feedback. I am so sorry we did not provide the clean and comfortable accommodations you would expect from the brand. I have shared your comments with our housekeeping staff to remind them to triple check our rooms before we make them available for check in. I am sorry for your experience and invite you back the next time you are in the area for a much more pleasant visit. General Manager
Business response:
Thank you for choosing our hotel for your recent stay. On behalf of our entire team, please accept our apologies for not living up to your expectations, or ours. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. General Manager
Very nasty Very very very very dirty. Unsatisfied!!!!!!!!!!!!!!!!!!!! Never again
Business response:
Thank you so much for your recent stay and for your review. We apologize for your disappointment with our housekeeping service and that you did not leave completely satisfied. We hope you will stay with us again, so we can ensure you have a better experience. Our front desk staff welcomes any comments you have, so we can do our best to resolve any issues while you are here. Thanks again for being our guest, and we look forward to welcoming you back soon. Sincerely, General Manager
ONE DISSATISFIED CUSTOMER!!!!!!! Bugs and debris in front of the door. There was a net in the bed. Bathroom was not clean up check in! Was not fresh upon check in. Bugs in the kitchen...dust everywhere! And did not have proper cookware to prepare a decent meal! I will NEVER EVER stay at this hotel AGAIN!
Business response:
Thank you for your review. I want to apologize for the inconveniences you experienced while here. It was completely unacceptable to find the conditions you did with your suite. Your comments will be shared in our next staff meeting and used as a training tool in each department to ensure we are back to our high level of standards. Thank you for the feedback, and I ask that you come back and give us an opportunity to provide the type of service we are capable of providing. General Manager
Bed bugs bed too hard to sleep in
Business response:
Thank you for being our valued guest and completing a review of your stay. I am sorry for any negative experience related to your recent visit. Though we are confident this is an isolated incident, we take comments like these seriously and appreciate you noting it in your review. We have strict procedures in place to prevent incidents of this nature and we have each suite thoroughly examined and address any potential issue immediately. We apologize for your unpleasant experience and hope to have an opportunity to host you in... read more
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,569 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.