Extended Stay America - Chesapeake - Crossways Blvd.

Business response:

It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and liked your clean and comfortable accommodations. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Please accept our sincere apologies for not living up to your expectations for a perfect stay. We always strive to deliver well-kept rooms, and unfortunately, we missed during your visit. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. We hope you choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management 

Business response:

Thank you for the excellent review of Extended Stay America. It is a delight to know you were treated exceptionally well by our staff and their friendly service made for a memorable experience. On behalf of everyone else, we appreciate your recognition and invite you for another visit. Sincerely, Hotel Management 

Business response:

Brenda, thank you for choosing Extended Stay America for your recent visit. We are glad you had an overall pleasant stay. However, we regret your disappointment with our housekeeping policy. Kindly note, our housekeeping services are provided to guests staying eight or more nights, respecting their privacy of the home-like living. However, these services are always available upon request for a minimal fee. Your feedback is very important to us and has been shared with the front desk staff to ensure we clearly communicate our... read more

Business response:

Thank you for choosing Extended Stay America for your recent visit. We are glad you were pleased with the professional service from our front desk associate. Reviews like yours encourage the team to keep up the good work. Thank you once more and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It is delightful to hear how much you enjoyed your stay, and we are happy you were impressed with our staff, our location, and our amenities. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for the feedback. We are glad to read you had an overall pleasant visit and liked the spaciousness of your room. However, we are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good stay. We are sorry your visit was disrupted by noise. We regret the lack of elevator service on our second floor was an inconvenience for you. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Manag... read more