Extended Stay America - Chesapeake - Crossways Blvd.

Business response:

We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

We enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, I invite you to come back and stay with us again when in the area! Sincerely, Hotel Management 

Business response:

Shayla, thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, and we always want to know if there is anything we can do to improve your experience while you are here, as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the perfect rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Shaylla, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management 

Business response:

Debra, thank you for your review. We are glad you had an overall nice stay. However, we regret the issue you had with one of our front desk associates. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you consider Extended Stay America the next time your travels bring you to our area. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to rate your experience at Extended Stay America and for giving us a terrific score. We truly appreciate your business, and we are delighted your visit here was spectacular. We hope to serve you again soon! Sincerely, Hotel Management 

Business response:

Bradley, thank you for your feedback. We are sorry if there were a few issues that kept you from giving us a higher rating. We regret any inconvenience this caused, and we hope you will return for the perfect stay you deserve. Sincerely, Hotel Management 

Business response:

Taquanda, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management