Extended Stay America - Chesapeake - Crossways Blvd.

Business response:

Robert, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for your comments. We are pleased you liked our associates, but we are sorry we missed meeting some of your expectations. Please know, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We hope to host you again in the future so that we can provide you with a much better experience. Sincerely, Hotel Management 

Business response:

Lenis, thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our hotel. We are also glad you liked your spotless accommodations and our excellent service. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management 

Business response:

Mike, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are delighted you enjoyed your stay at our hotel. We are also thrilled to read your comments about the excellent service you received from our staff, and how they exceeded your expectations. We will also be sure to share your kind compliments with them. It was our pleasure to serve you, and we hope to have you back with us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are thrilled you enjoyed your stay at our hotel. We are also glad to read your comments about the excellent service you received from our staff and how they exceeded your expectations. We will also be sure to share your kind compliments with them. It was our pleasure to serve you, and we hope to have you back with us again in the future. Sincerely, Hotel Management 

Business response:

Thank you very much for taking the time to review our hotel. Although you were satisfied overall during your stay, we are disappointed we failed to meet the total of your expectations. We value your feedback about our bedding and apologize it did not meet your expectations. We regret the inconvenience caused and hope you will visit again soon. Sincerely, Hotel Management