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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smoking policy is not enforced, signs say stay 50ft from rooms and that’s all I smelled coming in and out of my room every day. Also pet friendly is great, but my room smelled completely like dog
Business response:
Thank you for sharing your thoughts about your recent stay. We apologize for the uncommon smell and the smoke odor you encountered in your room. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Please come back to visit soon, and we promise a much more pleasant all around stay with the smiles you deserve. Sincerely, Hotel Management
It’s ok Tv didn’t have many channel options
Business response:
Thank you for choosing to stay at Extended Stay America. We are pleased overall you enjoyed your stay at our hotel. However, we regret we only had limited channel selections to offer this time. We will follow up on your concerns to ensure we are well poised to serve our future guests. Thank you once again, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Emmanuel was top notch and made our stay great! I have to say Emmanuel at the front desk was amazing. He was the person who checked us in around 5:30 and was very polite and friendly. Shortly after getting to the room I realized we needed another pillow. I walked down to the office and he was in there. He asked my room number and said he would get one and bring to me which he did within 15 mins!! The next issue I had was that the recliner in our room was broken,and that is what my son was going to sleep on since he paid us a... read more
Business response:
Barbara, thank you for the excellent review of Extended Stay America. We're delighted to know you liked your well-appointed room and that Emmanuel went a step beyond to make your stay more comfortable. Your compliments will surely be shared with him. We enjoyed having you as our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Overall it was an okay property, however my room had a dirty comforter and the toilet ran the whole night.
Business response:
Thank you for taking the time to share your feedback. We apologize for the difficulties you faced in your room. We do our best to make sure every guest room and the hotel area is well-maintained and well equipped. We will work harder, so we do not disappoint you in the future. Thank you again for being our guest, and we hope you will give us an opportunity to make this up to you on a future visit. Sincerely, Hotel Management
First the good news...I was greated happily by staff, check in was smooth, my room was clean, the hot water temperature was excellent, the full size refrigerator chilled my beverages, the TV and remote functioned adequately, there was little or no noise in and around the hotel at night. However, I believe a good power washing on the stairs, walkways, and exterior will boost your reviews.
Business response:
Thank you for your kind comments about your stay at Extended Stay America. We are glad to know you were impressed with our cordial colleagues and that you enjoyed our well-appointed room as well as our hotel amenities. We appreciate your feedback and hope to see you soon! Sincerely, Hotel Management
When I arrived, it didn't seem like they were ready for my visit. My initial room (102) had so many issues including the toilet that sprayed water every time it was flushed, the shower not working properly and the tv remote also not working properly. I requested a room change which the staff was very happy to accommodate me but it took an entire day to do so. I had to constantly call and remind them but the young lady that assisted me was great. And the new room had no issues so I was happy.
Business response:
Thank you for choosing Extended Stay America. We are sorry for the inconvenience caused in your initial room, but we are pleased to know our associates resolved the issue by accommodating you in another room and that made your stay a pleasant one. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 4.3 star rating with 1,401 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.