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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was clean, accessible, felt safe. Breakfast of coffee and prepackaged muffins is included, wasn’t horrible for the price either
Business response:
Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Smoking policy is not enforced, signs say stay 50ft from rooms and that’s all I smelled coming in and out of my room every day. Also pet friendly is great, but my room smelled completely like dog
Business response:
Thank you for sharing your thoughts about your recent stay. We apologize for the uncommon smell and the smoke odor you encountered in your room. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Please come back to visit soon, and we promise a much more pleasant all around stay with the smiles you deserve. Sincerely, Hotel Management
It’s ok Tv didn’t have many channel options
Business response:
Thank you for choosing to stay at Extended Stay America. We are pleased overall you enjoyed your stay at our hotel. However, we regret we only had limited channel selections to offer this time. We will follow up on your concerns to ensure we are well poised to serve our future guests. Thank you once again, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Emmanuel was top notch and made our stay great! I have to say Emmanuel at the front desk was amazing. He was the person who checked us in around 5:30 and was very polite and friendly. Shortly after getting to the room I realized we needed another pillow. I walked down to the office and he was in there. He asked my room number and said he would get one and bring to me which he did within 15 mins!! The next issue I had was that the recliner in our room was broken,and that is what my son was going to sleep on since he paid us a... read more
Business response:
Barbara, thank you for the excellent review of Extended Stay America. We're delighted to know you liked your well-appointed room and that Emmanuel went a step beyond to make your stay more comfortable. Your compliments will surely be shared with him. We enjoyed having you as our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Overall it was an okay property, however my room had a dirty comforter and the toilet ran the whole night.
Business response:
Thank you for taking the time to share your feedback. We apologize for the difficulties you faced in your room. We do our best to make sure every guest room and the hotel area is well-maintained and well equipped. We will work harder, so we do not disappoint you in the future. Thank you again for being our guest, and we hope you will give us an opportunity to make this up to you on a future visit. Sincerely, Hotel Management
I have stayed in Extended Stay Hotels throughout the years and I never had a negative experience so I was shocked at the condition that this one was in. The bed covers were dirty and stained, the floor was filthy, under the beds was even dirtier, the drain in the bathroom was not draining properly, and there were no dishes nor silverware in the room and when I asked the front desk she brought one of each thing but when she realized there were 4 people in the room she said she was going to get more and it never happened. The ... read more
Business response:
Thank you for posting a review of your recent stay with family, and we appreciate your loyalty towards our brand. Our goal is to provide each guest with comfortable accommodations and good service, so we apologize for not meeting your expectations here. We are truly sorry for the cleanliness issues you encountered with our property and have shared your comments with our housekeeping staff so that they can take the necessary steps. We also regret the lack of dishware and for any other inconveniences, you experienced while her... read more
This hotel states that they provide breakfast. This is definitely a false advertisement. They provide coffee and granola bars.
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,448 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.