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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Basic stay Stay was fine. Very basic breakfast and no room service during week stay. Few amenities but comfortable room.
Business response:
David, thank you for your review. We are glad you had an overall good stay and liked your comfortable suite. However, we are sorry that our breakfast offerings did not meet your expectations and for your disappointment with the amenities. We regret you did not liked our hotel's housekeeping policy. We appreciate your comments and hope to see you again soon on your next visit this way. Sincerely, Hotel Management
Garbage was over flowing on the floors out door cans. Had trouble checking in and checking out. They had a kitchen table with only one chair. They have a kitchenette but no supplies the tub was dirty and shower head was hitting the back of the shower but we couldn't adjust it
Business response:
Thank you for the feedback. We are sorry for the inconvenience caused at the time of check-in and regret cleanliness issue you encountered. Your feedback has been shared with the housekeeping team so that our future guests never encounter a similar issue. We hope to have an opportunity of hosting you again so that we can make it up to you. Sincerely, Hotel Management
Very nice hotel I want thank you the manager for help me !
Business response:
Thank you for choosing Extended Stay America for your recent visit. We are glad you had a pleasant stay overall. It is very kind of you to recognize the manager for his service. We appreciate you being our guest and look forward to seeing you again for another outstanding experience. Sincerely, Hotel Management
Online it states it has elevators/lifts, it did not. The beds was so uncomfortable. Pillows had a musty smell to them. Bathroom was very clean, kitchen and bathroom floors was clean. Cable was awful. Stairway was very dirty. Parking lot was pretty clean, day time staff was very friendly and pleasent. Probably would not stay again because of how umcomfortable the beds are, no elevators to help with luggage, and the amenities are very limited. Also if you get the backside of the hotel, you will hear the highway.
Business response:
Thank you for choosing our hotel. Although you liked certain aspects of our hotel, we're very sorry we were not able to provide you with a relaxing experience. Also, we regret the disappointment with the amenities we offer. Please be assured that we have discussed your feedback with the appropriate teams for review and action. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
This hotel is excellent! The staff are very friendly, the rooms clean and completely bug-free. I was graciously given an early check-in due to inclement weather. I will be back, and recommend this hotel to travelers to Chesapeake or anywhere in Tidewater.
Business response:
We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed your stay with us. Our staff works hard to exceed our guests' expectations and to make sure they have a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile. Thank you for recommending us, and we hope you will revisit us the next time you are in Chesapeake. Sincerely, Hotel Management
Will not stay here again. Asked for a room on the first or second floor but they were fully booked, had to walk up to the third floor, no elevator. Smoke free room smelled cigarette smoke, wires hanging down from the ceiling where the smoke detector was supposed to be. Switched rooms. Stair wells need to be hosed down. Permanent residents making noise at 3 AM. Not worth $150 a night. Next time I will spend the extra $25 and stay in a real hotel.
Business response:
Thank you for your review. We are sorry we were unable to accommodate you with the suite of our choice and for the issues in your suite. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We also apologize for the noise issues you experienced from other guests. We value your feedback and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,413 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.