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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had never stayed there and did not know we had to rent the kitchen items. Also the stairwells and concrete were nasty and in much need of a powerwash.
Business response:
Thank you for posting a review of your recent stay. We are glad your overall experience was good. However, we apologize forth cleanliness issue. Your review will be shared with our housekeeping team so they can address how to prevent such oversights in the future. Please note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. We hope you will give us a chance to serve you better ... read more
There are better places next door (literally). Smelly, not too clean.
Business response:
Colin, please accept our most sincere apologies for the odor and cleanliness issue you encountered while you were here. Your experience has been immediately discussed with the housekeeping department, and we are working closely with them in an effort to improve our service levels going ahead. We hope to have another chance to deliver you an exceptional visit. Sincerely, Hotel Management
I’d stay here again. The room the good, no complaints. Didn’t offer much of a breakfast.
Business response:
Austin, thank you for the wonderful feedback of Extended Stay America. We are delighted to know you were impressed with your apartment-style room and that you had a great stay. We appreciate your review and look forward to your next visit. Sincerely, Hotel Management
Checkin and waiting is too long... on the upside, the location is excellent. It is close to shopping and restaurants.
Business response:
Thank you for writing such a review of our hotel. We appreciate your kind comments about our convenient location close to a variety of restaurants and shopping. However, we are sorry for the time taken at check-in and the inconvenience you faced. We will follow up with our team to be more diligent going forward. We appreciate your business and hope to see you soon. Sincerely, Hotel Management
Nothing. It was dirty, loud and uncomfortable. I will not be staying here again.
Business response:
Thank you for posting a review of your stay. We apologize for the cleanliness and noise issues you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with their efforts moving forward. Also, we wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,481 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.