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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Checkin and waiting is too long... on the upside, the location is excellent. It is close to shopping and restaurants.
Business response:
Thank you for writing such a review of our hotel. We appreciate your kind comments about our convenient location close to a variety of restaurants and shopping. However, we are sorry for the time taken at check-in and the inconvenience you faced. We will follow up with our team to be more diligent going forward. We appreciate your business and hope to see you soon. Sincerely, Hotel Management
Basic stay Stay was fine. Very basic breakfast and no room service during week stay. Few amenities but comfortable room.
Business response:
David, thank you for your review. We are glad you had an overall good stay and liked your comfortable suite. However, we are sorry that our breakfast offerings did not meet your expectations and for your disappointment with the amenities. We regret you did not liked our hotel's housekeeping policy. We appreciate your comments and hope to see you again soon on your next visit this way. Sincerely, Hotel Management
Nothing. It was dirty, loud and uncomfortable. I will not be staying here again.
Business response:
Thank you for posting a review of your stay. We apologize for the cleanliness and noise issues you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with their efforts moving forward. Also, we wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Will not stay here again. Asked for a room on the first or second floor but they were fully booked, had to walk up to the third floor, no elevator. Smoke free room smelled cigarette smoke, wires hanging down from the ceiling where the smoke detector was supposed to be. Switched rooms. Stair wells need to be hosed down. Permanent residents making noise at 3 AM. Not worth $150 a night. Next time I will spend the extra $25 and stay in a real hotel.
Business response:
Thank you for your review. We are sorry we were unable to accommodate you with the suite of our choice and for the issues in your suite. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We also apologize for the noise issues you experienced from other guests. We value your feedback and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,448 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.