Extended Stay America - Chesapeake - Crossways Blvd.

Business response:

Thank you for choosing Extended Stay America. Our highest priority is making sure you have a comfortable and carefree stay, and we are glad we could make that happen for you. Thank you again for taking time out of your day to recognize our efforts. We hope to welcome you back soon! Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Thank you for your rating. Your total satisfaction is always our top priority, and we are sorry we failed to deliver that. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and sharing your review with us. We are thrilled to read you were impressed with the service of our courteous staff and had a relaxing stay in your well-appointed room. Thanks once more for the comments, and we look forward to serving you on a future date. Sincerely, Hotel Management 

Business response:

Shawn, thank you for choosing us. We are glad you liked our location and that you had a pleasant stay with us. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We hope you’ll give us a chance to earn your highest marks in the near future. Sincerely, Hotel Management 

Business response:

Ronald, all of us at Extended Stay America appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

Ryan, thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay at Extended Stay America. We're glad to know you were pleased with our well-maintained property and that you found us to be a great value. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management 

Business response:

We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management