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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a little overpriced for just one night. Though it is my fault that I did not notice the extra $25 pet fee, I have never been charged one before for a pet friendly hotel.
Business response:
Thank you for being our guest. We regret knowing our pet-fee came to you as a sudden surprise. Our website clearly states, A $25 (+ tax) per day, per pet non-refundable cleaning fee for the first month (not to exceed $150 + tax per pet). On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose us again in the future. Sincerely, Hotel Management
Was a good experience
Business response:
Laura, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Not bad for price, if I would have paid full price, I would give a fail
Business response:
we appreciate you choosing our hotel and for providing your review. Although you were satisfied with our service and facilities, we apologize as we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
The surrounding was great. But the stairway was dirty with cigarettes butts.
Business response:
Thank you for staying at Extended Stay Americ. We are glad to know we met most of your expectations, but we are sorry for the cleanliness oversights you observed. Your concerns have been shared with our housekeeping team, and we hope your experience was not hampered. We look forward to your next visit. Sincerely, Hotel Management
Had never stayed there and did not know we had to rent the kitchen items. Also the stairwells and concrete were nasty and in much need of a powerwash.
Business response:
Thank you for posting a review of your recent stay. We are glad your overall experience was good. However, we apologize forth cleanliness issue. Your review will be shared with our housekeeping team so they can address how to prevent such oversights in the future. Please note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. We hope you will give us a chance to serve you better ... read more
There are better places next door (literally). Smelly, not too clean.
Business response:
Colin, please accept our most sincere apologies for the odor and cleanliness issue you encountered while you were here. Your experience has been immediately discussed with the housekeeping department, and we are working closely with them in an effort to improve our service levels going ahead. We hope to have another chance to deliver you an exceptional visit. Sincerely, Hotel Management
I’d stay here again. The room the good, no complaints. Didn’t offer much of a breakfast.
Business response:
Austin, thank you for the wonderful feedback of Extended Stay America. We are delighted to know you were impressed with your apartment-style room and that you had a great stay. We appreciate your review and look forward to your next visit. Sincerely, Hotel Management
Made a paid reservation on line , when I arrived for check in they said no rooms available. They attempted to call other properties for a room. Each call was unsuccessful and the more places he called the further the locations we as well. Finally the front desk guy said the do haverooms but would to clean them first and i would have to wait 20 mins. Well the guy did clean the room, but we also wait about 2 hours before I got into a room. Also it was very late
Business response:
Thank you for sharing the specifics of your stay with us. Please accept our apologies for the reservation mix-up. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve and we assure you we will. Thank you for being our guest. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,448 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.