This profile has been claimed by the business owner or representative.
Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First the good news...I was greated happily by staff, check in was smooth, my room was clean, the hot water temperature was excellent, the full size refrigerator chilled my beverages, the TV and remote functioned adequately, there was little or no noise in and around the hotel at night. However, I believe a good power washing on the stairs, walkways, and exterior will boost your reviews.
Business response:
Thank you for your kind comments about your stay at Extended Stay America. We are glad to know you were impressed with our cordial colleagues and that you enjoyed our well-appointed room as well as our hotel amenities. We appreciate your feedback and hope to see you soon! Sincerely, Hotel Management
When I arrived, it didn't seem like they were ready for my visit. My initial room (102) had so many issues including the toilet that sprayed water every time it was flushed, the shower not working properly and the tv remote also not working properly. I requested a room change which the staff was very happy to accommodate me but it took an entire day to do so. I had to constantly call and remind them but the young lady that assisted me was great. And the new room had no issues so I was happy.
Business response:
Thank you for choosing Extended Stay America. We are sorry for the inconvenience caused in your initial room, but we are pleased to know our associates resolved the issue by accommodating you in another room and that made your stay a pleasant one. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
Not bad for one night stay. The hotel stay was okay. The bed was reasonable for me and my mom who both have bad backs. There were some people who made us uncomfortable while checking in, offering to watch our things while we checked in, etc. but didn't give us any hassle after that. It wasn't noisy overnight and about a mile up the road is some nice shopping areas, starbucks, etc. We arrived with no toilet paper or hair dryer so we had to request both of those items after getting into the room. Fridge worked okay. Okay for a... read more
Business response:
Mattie, thank you for staying at our hotel. We are pleased to know you enjoyed our location and that you slept had a nice time with us. However, we regret the inconvenience caused due to the other guests on the property upon arrival. Thanks again, and we hope to see you soon at Extended Stay America. Sincerely, Hotel Management
An okay stay. It was quite nice not too many problems. Room was clean. Comfort was low because we only had 3 pillows and there were two of us. My fiancé and I like our pillows. The bed was a bit firm as well. Overall the stay was pleasant nice sized fridge. There was a washcloth stuck under our dresser not sure why but wasn’t a huge deal just a bit strange. The shower was okay just wish there was a stronger spray coming out of the shower head. Water pressure was a bit weak but the water was nice and hot so that made up for i... read more
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know you liked our well-appointed room and that you had a pleasant time while you were here. However, we're sorry for the smoke smell you experienced while you were here. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. Hopefully, we will have the opportunity to make it up to you on a next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,448 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.