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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff at the front desk were so very professional and super nice. They helped me with a warm welcome and I would recommend this hotel to anyone. Thank you very much. I am over satisfied
Business response:
Thank you for the excellent review of Extended Stay America. It is a delight to know you were treated exceptionally well by our staff and their friendly service made for a memorable experience. On behalf of everyone else, we appreciate your recognition and invite you for another visit. Sincerely, Hotel Management
7 nights of freedom I stayed 7 nights and was told no cleaning unless I pay the fee for a cleaning. I would have thought they would at least do one day cleaning. Other than that, I enjoyed my stay. It was nice that they also provided dishes for my use.
Business response:
Brenda, thank you for choosing Extended Stay America for your recent visit. We are glad you had an overall pleasant stay. However, we regret your disappointment with our housekeeping policy. Kindly note, our housekeeping services are provided to guests staying eight or more nights, respecting their privacy of the home-like living. However, these services are always available upon request for a minimal fee. Your feedback is very important to us and has been shared with the front desk staff to ensure we clearly communicate our... read more
The clerk was very professional during our check in process.
Business response:
Thank you for choosing Extended Stay America for your recent visit. We are glad you were pleased with the professional service from our front desk associate. Reviews like yours encourage the team to keep up the good work. Thank you once more and we look forward to hosting you again soon. Sincerely, Hotel Management
Location and amenities...the staff is always friendly.
Business response:
Thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It is delightful to hear how much you enjoyed your stay, and we are happy you were impressed with our staff, our location, and our amenities. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
3 story building no elevators. Noise from nearby interstate 64 annoying. Several doors that always slammed shut, did not close. Room large, furniture confortable, good for libger stays.
Business response:
Thank you for the feedback. We are glad to read you had an overall pleasant visit and liked the spaciousness of your room. However, we are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good stay. We are sorry your visit was disrupted by noise. We regret the lack of elevator service on our second floor was an inconvenience for you. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Manag... read more
The toilet was leaking, a dirty wash cloth was hanging on top of the shower rod and the blanket was filthy (old blood stains on it)
Business response:
Please accept our sincere apologies for not living up to your expectations for a perfect stay. We always strive to deliver well-kept rooms, and unfortunately, we missed during your visit. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. We hope you choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
There was loudness from the office and always noise, noise slamming this and that. I went to ask for a bucket to put ice in and the lady said they don’t have any due to sanitary reasons. I never in my life have been to a hotel and not had an ice bucket. I said ok do you have ice and she said no we don’t you have to buy your own. I was shocked 😮 and don’t want to go back to this HOTEL. I will stay in the other extended care hotel.
Business response:
We appreciate your taking time to review our hotel. We receive many positive comments regarding our fully equipped kitchens with full-size refrigerator/freezer which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We are also sorry for the noise issue you experienced at our property. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,569 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.