Extended Stay America - Chesapeake - Crossways Blvd.

Business response:

Thank you for your recent stay at Extended Stay America. We are happy that overall you enjoyed your stay at our spotless property. However, we regret the disturbances you experienced from other guests during your stay. Unfortunately, our Front Desk was not informed at the time, so we could have resolved the situation to ensure a more enjoyable stay for you. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management 

Business response:

Shevin, thank you for taking the time to review our hotel. We love knowing that the attentive service provided by our front desk associate went a long way in making your stay so memorable. Reviews like yours mean the world to our associates, and we will share your comments with them. We look forward to your next visit at Extended Stay America. Thank you again. Sincerely, Hotel Management 

Business response:

We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed your stay with us. Our staff works hard to exceed our guests' expectations and to make sure they have a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile. Thank you for being our guest, and we hope you will visit us again the next time you are in the city. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and providing your feedback. Although you liked our friendly staff, we are sorry your suite did not provide the comforts you desired. Your feedback will be shared with our housekeeping team for review and action. We hope you will consider a second visit. Sincerely, Hotel Management 

Business response:

Andrew, thank you for being our guest. We are sorry your room was not ready upon arrival, but we are glad our staff was attentive to your needs. We are also happy to know you liked our comfortable accommodations. We also wish we had the opportunity to address the noise problem you had while you were here. On behalf of everyone here, we invite you to revisit us for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your recent stay. It is our mission to provide superior customer service, and we take great pride in serving your needs. We are so pleased that your experience was positive and that you found us to be a great value. We would be delighted to accommodate you again in the future and hope that you will stay with us again. Sincerely, Hotel Management 

Business response:

Thank you for the four-star review of Extended Stay America. We are thrilled to know you liked our well-maintained property and that you were highly impressed with the service provided by our associates. Your suggestion regarding the television channels is appreciated as it helps us improve our service. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management