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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Checkin and waiting is too long... on the upside, the location is excellent. It is close to shopping and restaurants.
Business response:
Thank you for writing such a review of our hotel. We appreciate your kind comments about our convenient location close to a variety of restaurants and shopping. However, we are sorry for the time taken at check-in and the inconvenience you faced. We will follow up with our team to be more diligent going forward. We appreciate your business and hope to see you soon. Sincerely, Hotel Management
Basic stay Stay was fine. Very basic breakfast and no room service during week stay. Few amenities but comfortable room.
Business response:
David, thank you for your review. We are glad you had an overall good stay and liked your comfortable suite. However, we are sorry that our breakfast offerings did not meet your expectations and for your disappointment with the amenities. We regret you did not liked our hotel's housekeeping policy. We appreciate your comments and hope to see you again soon on your next visit this way. Sincerely, Hotel Management
Garbage was over flowing on the floors out door cans. Had trouble checking in and checking out. They had a kitchen table with only one chair. They have a kitchenette but no supplies the tub was dirty and shower head was hitting the back of the shower but we couldn't adjust it
Business response:
Thank you for the feedback. We are sorry for the inconvenience caused at the time of check-in and regret cleanliness issue you encountered. Your feedback has been shared with the housekeeping team so that our future guests never encounter a similar issue. We hope to have an opportunity of hosting you again so that we can make it up to you. Sincerely, Hotel Management
Will not stay here again. Asked for a room on the first or second floor but they were fully booked, had to walk up to the third floor, no elevator. Smoke free room smelled cigarette smoke, wires hanging down from the ceiling where the smoke detector was supposed to be. Switched rooms. Stair wells need to be hosed down. Permanent residents making noise at 3 AM. Not worth $150 a night. Next time I will spend the extra $25 and stay in a real hotel.
Business response:
Thank you for your review. We are sorry we were unable to accommodate you with the suite of our choice and for the issues in your suite. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We also apologize for the noise issues you experienced from other guests. We value your feedback and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,535 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.