Extended Stay America - Chesapeake - Crossways Blvd.

Business response:

Cedric, thank you for choosing to stay at Extended Stay America and sharing your amazing experience. We are glad to know you loved the service provided by our courteous associate and had a wonderful time here. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management 

Business response:

Wow - Lynette, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience at Extended Stay America. We are glad to know you had a good time here and were satisfied with all that we offer. We also appreciate your observation and have taken a note of the same. It was a pleasure hosting you and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased to read our location was ideal for your needs and that you enjoyed our courteous service. We would also like to inform you that, as we have a full-size refrigerator in all of our suites which includes ice trays for your convenience, we do not have ice machines on our property. We hope this didn’t overshadow your otherwise great stay and that you will choose us again in the future. Sincerely, Hotel Management 

Business response:

David, thank you for sharing your candid evaluation. It’s nice to know you were overall pleased with your stay, but we are sorry for the issues you encountered in your room. We are already taking steps to ensure oversights such as this do not happen again. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, Hotel Management 

Business response:

John, thank you for staying at Extended Stay America. We are delighted to read you liked your well-appointed room and had a comfortable time with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Timeka, thanks for choosing Extended Stay America and posting the review. We are thrilled to read you had a wonderful stay with us and will return back for another one. It was a pleasure serving you and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for writing such a lovely review about your experience at Extended Stay America. We are delighted to read you thoroughly enjoyed your time with us and that our staff met and exceeded your expectations. Please be assured, I will share your compliments with my team, especially with Courtney. Your feedback is much appreciated, and we look forward to your return visit soon. Sincerely, General Manager 

Business response:

Thank you for being our guest. It’s nice to know you had an overall pleasant experience and that you liked our courteous associates. However, we regret if any inconvenience was caused. We appreciate your feedback and hope the positive aspects of your visit will bring you back to our hotel. Sincerely, General Manager