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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pet friendly, roach on the wall, smelled awful in both rooms we had. One door had to be slammed to make sure it shut.
Business response:
Dear Guest, We sincerely apologize for the unpleasant experience you encountered during your stay. The concerns you described regarding cleanliness and room condition are deeply concerning and not representative of the standards we strive to maintain. We regret the discomfort and inconvenience this caused you. Please be assured that your feedback will be shared with the appropriate teams. Providing a comfortable and well-maintained environment is a top priority, and we clearly fell short in your case. Thank you for bringing ... read more
Most of the staff here is amazing.However , they are unaware of things that go on here in this hotel , and I think it's time that they figured them out. Management team is so blind here.They let their staff go in the room where they put the laundry and they let them smoke drugs , not just cigarettes , but drugs. They make their guest stand off the property, but they let their hotel staff smoke drugs here, or at least that's what Jay does and Ur, which is the maintenance man.\nIs up at the front desk. They let gasta here , an... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize that your experience did not meet expectations and regret that you felt your concerns were not handled with the level of professionalism and respect we strive to provide. We appreciate the opportunity to speak with you and are glad we could resolve this to your satisfaction. Your insights are valuable to us and has been addressed with the appropriate individuals. We are here to ensure you have a pleasant stay in future. Sincerely, Hotel Management
I saw to many bugs
Business response:
Dear Guest, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your next vi... read more
Room stayed cold even with heat on 76 degrees.I had no shower curtain in room.I say roaches in the room.The tv did not work.The place shafted me out of 190 dollars no one would return calls had to give confirmation number 3 times manager said they would refund where i was over charged and did not i would not let my dog or my wirst enemy stay at this place it is terrible and the water is not that warm at all i live on the rd working stay in hotels every week this is the worst experience ever.
Have stayed here multiple times. I’ve always had a 5 star experience. This time was not the case. Toilet had no water to it, shower felt like it never got above 35 degrees. Heater which will usually bake you out of a room, was set at 78 degrees and still had to sleep in clothes. And the kicker I stepped outside to adhere to no smoking policy( I vape)? And the door locks would not engage, when I went back in, so needless that was a nice 20 minutes outside using friction to engage door lock, it engaged. Please extended stay Am... read more
Business response:
As I did earlier, I deeply apologize for how your stay was with us. I refunded your stay, with hopes that you won't give up on us, your feedback will help us .so that we can do everything to fix those issues.
They keep booking the same room I already had that has not been cleaned for days after I left. Rebooked and the rooms still have the same trash and sheets on the bed. Same dirty towels and rags I have already used.
Business response:
Dear Guest, We’re very sorry to hear how frustrating this situation has been. We sincerely apologize for the lapse in cleanliness, as each guest should arrive at a space that feels adequately prepared and welcoming. Your comments have been shared with our housekeeping team to ensure greater attention is given to room readiness and follow-through moving forward. We are also taking steps to review our guest service approach so situations like this are handled with more care and consistency. We hope you will allow us another op... read more
The room we had was non-smoking, but immediately upon entry, you could tell people would smoke in there. The table drawer had leftover weed and wrap residue. The kitchen cabinet door fell off the hinges when it was opened. The front door looked as if there had been forced entry before, wouldn't really shut until the door was locked and latched. Then I noticed small roaches.. Staff was welcoming and friendly. Location was convenient. Place was affordable and gave us shelter, so thank you for that.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We’re pleased to know you appreciated our team’s warm hospitality and the convenience of our location. However, we sincerely apologize for the disappointing condition of your accommodation and the maintenance concerns you encountered. This does not reflect the standards we aim to uphold, and your comments have been shared with the leadership team to ensure prompt attention. We value your understanding and the acknowledgment of our staff’s efforts. We hope you will cons... read more
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,569 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.