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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would not stay there again. The room was very dirty and had an awful smell that wouldn’t go away. The AC leaked, the appliances were old and unmaintained, the walls had filth all over them that I cleaned off myself. Worst of all, the first morning we were there I saw a cockroach run across the floor! When we came to check in no one was at the front desk and the manager or supervisor walked in at the same time as us and didn’t assist us. They then had someone else come to the front but continued to have a conversation with ... read more
Business response:
Dear Dillon, We sincerely apologize for the challenges you experienced during your recentstaywithus. Ensuring our guests enjoy a comfortable, seamless visit is always our priority, and we are disappointed that we fell short of your expectations. While we understand that no explanation can change your experience, please know that we have shared your concerns with the relevant teams to prevent similar occurrences and enhance our guests’ experience. We are committed to regaining your trust and hope to have the opportunity to pr... read more
This was not an extended stay from where I’m from this was more like motel 8. Property needs upgrade my sink pipe had a hole in it and had been that way for some time . Like go get some gorilla glue if you want to take care of the property. Staff was awesome but not the extended stay I’m used too
Business response:
Dear Daman, Thank you for sharing your feedback with us. We’re very sorry that the property did not meet your expectations, and we apologize for the issues you encountered with the room’s condition. Guest comfort and proper maintenance are top priorities, and your feedback has been shared with our team to guide improvements. We’re glad, however, that our staff was able to provide helpful service during your stay. We’re always working toward creating a better stay for all our guests, and we hope to have the opportunity to wel... read more
The room that I got checked into was not previously checked to make sure that it was clean and did not have any pet urine odors. Very nasty when we walked in the odor was OVERWHELMING We did request another room and was accommodated.
Business response:
Dear Ernest, We are truly sorry to hear about your initial experience with the room you were assigned. Walking into a room with an overwhelmingly unpleasant smell is unacceptable, and we deeply regret that it was not properly inspected before your arrival. Please know that this is not the standard we strive to uphold, and we will be addressing this matter with our housekeeping team to prevent such oversights from happening again. While we are relieved that our team was able to relocate you to another room, we never want a fi... read more
Chris was always so rude and lacked Customer Service skills.
ESA Feedback 1. No chair for desk, front office told us they have none. 2. Not clean 3. Damaged walls, doors 4. No fan in bathroom for showers 5. Key card for entrance has trouble working 6. Bed is awful; sleeping bag would have been preferred 7. Kitchenette with no dishware ... must ask for it Hey, how about a refund hotels.com???
what I do not like was the sitting chair was old and peeling
Nothing
When I arrived the staff were unfriendly and could not care about anything. The floor was was filthy and the smoke detector was ripped off the ceiling. I asked for cooking utensils and only half were supplied. There was no microwave. The bed was rock hard and when I asked for an extra blanket, they would not supply one. There was no toilet paper and they said I have to supply my own.
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,569 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.