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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property had trash everywhere, property is run down. My room had a bad odor, clerk handed me a can of air odoriser to kill the smell. Parking lot smelled of dope that had just been smoked.
Business response:
Dear Larry, Thank you for your feedback and for recognizing the efforts of our team during your stay. We sincerely regret that your visit did not reflect the standards we aim to maintain. Your comments are important and will be addressed with our staff and the housekeeping team for further review and corrective action. We appreciate your honesty and would welcome the chance to provide you with a more comfortable and pleasant experience in the future. Sincerely, Hotel Management
I could smell marijuana when I walked in the building to the front desk. There was trash on the floor. The man behind the desk was friendly enough and check-in was fine. I was in room 100. There was a beer can and pizza box in the grass beside the entrance to my room as well asa dog collar and trash in front of my door. The room itself needed updating. . The chest of drawers was chipped and old. There was a table, but not one chair for it,The fire handle had layers of dust on it., there was a lid to a cup under my bed, mold ... read more
Business response:
Dear Teresa, Thank you for taking the time to share your feedback. We are grateful for your kind mention of the front desk experience, but we deeply regret the conditions you encountered during your stay. What you described falls short of the experience we aim to provide, and we sincerely apologize for the inconvenience and discomfort. Your comments have been shared with our team for immediate attention. We hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
It’s not 2.5 star place. It’s not upto the standard of extended stay. It’s just a cheap motel using name of extended stay. Booked 4 rooms. One room flush was running continuouslye. Two rooms had cigarette smell. One room bathroom door lock wasn’t working and phone was missing. One room bed wasn’t cleaned and sheets as well as blankets were missing. Which were provided after asking but room wasn’t replaced.
Business response:
Dear Guruprasad, Thank you for taking the time to share your experience. We are truly sorry to hear that your stay did not reflect the standards we strive to provide. The issues you described are concerning, and we sincerely apologize for the inconvenience caused. We have taken note of each concern and will work with our team to ensure they are addressed promptly. Guest comfort and cleanliness remain our priorities, and your feedback plays a valuable role in helping us improve. We understand your disappointment and regret th... read more
Upon arrival after a long trip into Chesapeake for work
Business response:
Dear Curtis, Thank you for taking the time to share your experience. We’re truly sorry to hear that your arrival did not meet expectations, especially after a long trip. We understand how important it is to feel welcomed and comfortable, particularly when traveling for work. While some situations may not reflect the standard we aim to maintain, your feedback is valuable and helps guide our efforts to enhance the overall guest experience. We hope you’ll consider giving us another opportunity to provide a stay more in line wit... read more
It was a crap hole and we didn't stay there !
Business response:
Dear Mark, Thank you for taking the time to share your impressions. We are truly sorry to learn that your expectations were not met, and we regret that your experience led to such disappointment. We understand the importance of a clean and welcoming environment, and we take your concerns seriously. Should you choose to give us another opportunity, we are committed to providing a more positive and comfortable visit in the future. Sincerely, Hotel Management
Room smelled old no phone in the room remote control had no back on it picture on this website definitely not true
Business response:
Dear Marcelina, We are truly sorry your stay did not meet expectations. We understand how disappointing it must have been to encounter issues like the room odor, missing phone, and inaccurate room presentation. Please accept our sincere apologies for the inconvenience. While some aspects may vary by location, your feedback is invaluable and has been shared with our team to address these concerns. We are committed to enhancing and delivering a more comfortable and reliable experience. We hope you will consider giving us anoth... read more
Not great!! The associate that checked me in was not asked the desk and when I said "hello" to get someone's attention, I was told to hold on a second. That turned into about 7 minutes. He did not greet me nor apologize for the wait. He did not appear to be knowledgeable of using the device to check me in or retrieve my reservation showing if I paid. The property posted no smoking on property, but I smelled cigarette smoke in my room most of the night. Someone was stomping in the room above us, then there were loud arguments... read more
Business response:
Dear Cynthia, Thank you for sharing your experience, and we sincerely apologize for the various issues you encountered during your stay. We regret the delay and lack of professionalism at check-in, as well as the disturbances and unpleasant odors that affected your comfort. While we strive to maintain a welcoming and peaceful environment, we understand that we fell short in several areas during your visit. Please know your feedback is taken seriously and shared with our team as we work to enhance training and address these c... read more
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,569 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.