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Extended Stay America - Chesapeake - Greenbrier Circle
- Hotels
- Chesapeake, VA
About this business
Location details
809 Greenbrier Cir., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is a basic no frills hotel. The place was a little dated. I did see a sign for no pets on the elevator and someone walked the dog right on... For the quick overnight it worked.
Business response:
Ryan, thanks for being our guest. We are delighted to know you had a pleasant stay with us and that our facilities and service were to your satisfaction. We have strict policies where we prohibit the movement of pets, so we appreciate you bringing this to our attention as we can address it appropriately. It was a pleasure having you with us, and we hope to see you again soon. Sincerely, Hotel Management
have a small pet? Want to shop? This place is 4U I recommend Extended Stay America Greenbrier Circle It is a good value They allow pets Service Desk Staff-Excellent, Room cleanliness - Very Good They privide a grab & go continental breakfast + coffee/tea until 9:30am Regret: the TV picture reception was very poor and drains were stopped up They provide a laundry They have a small gym The location is great for businesses, schools, restaurants, movie theaters, malls, gas station, grocery stores, book stores, etc.
Business response:
James, thank you for sharing your experience with us and for recommending us online! We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable suites. We look forward to welcoming you back soon! Sincerely, Hotel Management
Room was clean & a good size. Only issues I encountered were when we attempted to check in. We arrived an hour prior to check-in time & were told they had no rooms available. Generally most hotels try to accommodate you but they told us come back in an hour which was disappointing since we were in town for an event. The other issue was the room was reserved for a family of 3 but not enough wash cloths & towels were provided. However as soon as I called for them to bring them up they did quickly. I didn’t try the breakfast so... read more
Business response:
Trish, thanks for choosing Extended Stay America while here for an event. It feels good to know you enjoyed the spaciousness of your well-maintained room and that you had a great stay with us. However, we are sorry as we couldn't provide you with an early check-in. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
There was cereal on the floor under the bed. The toilet had poop around the rim.And the shower was dirty. The floor had some type of dust on it. I dont think The rest room was cleaned at all. It was stocked with clean towles and wash cloths.
Business response:
Tina, thank you for staying with us. We apologize for the cleanliness issue you experienced in your bathroom. Please be assured that your feedback has been discussed with the housekeeping team and are working with them so that they will be more diligent following established protocol so we do not repeat what you experienced. We hope you will consider a return visit so we can restore your confidence. Sincerely, Hotel Management
good location, nice staff when checking in and out, room was clean.
Business response:
We are so glad you enjoyed your time at Extended Stay America. We couldn't be happier that we were able to impress you with our service and facilities. Thank you for your wonderful review, and we look forward to your next visit. Sincerely, Hotel Management
The property itself was fine. The room appearance was great too. The bathroom was roomy and the room was a decent size for what you pay. However, the ODOR of the room was terrible. It smelled like someone had bathed the room in their after workout sweat. It smelled like severe stinky armpits.
Business response:
Kath, thanks for evaluating your visit to our hotel. Although you had an overall pleasant experience, we apologize for the odor issue you came across while you were here. Your experience is shared with our housekeeping department to do a deep cleaning of your room. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
My company works in every state in the united states. This is the best hotel in the united states. It should be classified as a 5 star Hotel. Customer service treat you as family. I cant remember her nane but she works the morning shift. The precious sweet light skinned lady. Shes an angel. Thank you sweetie for the way you and your staff took care of us. We appreciate you and we will be back soon. God Bless you guys.
Business response:
Thank you for posting your review of Extended Stay America. We take great pride in delivering friendly, professional service to all our guests so we especially appreciate your complimentary remarks. Our goal is to provide an extraordinary guest experience in a contemporary, luxury setting. Your comments are confirmation that we are meeting our goals in service excellence. It was a pleasure to have you as our guest, and we hope that you will visit us again very soon. Sincerely, Hotel Management
Overpriced This hotel is not very comfortable, has almost no amenities, but is safe. Walls are a little thin. Cost is too high for what you get.
Business response:
Ted, thank you for being our guest. We are truly sorry to know you were disappointed in the cost of your stay and that we missed meeting some of your expectations. We conduct regular surveys to make sure we are competitively priced with hotels of the same caliber in our area. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased you overall enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Greenbrier Circle
How is Extended Stay America - Chesapeake - Greenbrier Circle rated?
Extended Stay America - Chesapeake - Greenbrier Circle has a 3.4 star rating with 1,754 reviews.
When is Extended Stay America - Chesapeake - Greenbrier Circle open?
Extended Stay America - Chesapeake - Greenbrier Circle is open now. It will close tomorrow at 12:00 a.m.