This profile has been claimed by the business owner or representative.
Extended Stay America - Chesapeake - Greenbrier Circle
- Hotels
- Chesapeake, VA
About this business
Location details
809 Greenbrier Cir., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The shower curtain was moldy. The linens were dirty when I first checked in. They swapped out the bed and mattress without informing me. I got to my room and all the linens where on the floor, I had to get new linens and I have to make my bed myself.
Do not stay here. Room was inexcusable. Broken light, no top sheet on the bed. Shower curtain black and pink molded. Shower floor blackened and not cleaned. Sink stopped up and held water. Half roll of toilet paper with no second roll. Everything was old, out of date and run down. Entire second floor smelled musty. Rules say you pay even if you don’t stay. Rip off! So, husband got us another room. Slightly Improved but still bad. Third floor didn’t stink thankfully. Shower curtain rod had been pulled from the wall and was se... read more
I just want a clean room, shouldn’t be that hard! After driving 8 hours, I just wanted to get to my room. Walked into the room and the bed was broken. The back right corner of the bed was actually slanted towards the floor and the front left leg was in the air. How could the cleaning staff not see this!! 2nd room smelled of dog so badly that it gave my nephew an allergic reaction! Moths in bathroom, hairs on the pillow, crumbs on nightstand, freezer was a mess. Room was not clean at all! In fact they left the window open to ... read more
Picked this property because it said it had a kitchen, the room did not come equipped with dishes or anything , had to ask for things, only got a pot and a couple plates, no dishwasher or dish soap to at least wash the dishes i did get. Also picked this location because it was supposed to have “breakfast”, all they had was coffee and a few muffins.
Fixtures in room broken, room very dirty.
Business response:
Dear Gary, Thank you for sharing your feedback and for staying with us for an extended period. We're disappointed to learn that your experience fell short of expectations, and we sincerely apologize for the conditions you encountered. Your comments have been shared with our team to ensure attention is given where needed. We value your input and hope you’ll consider returning in the future so we can provide a more comfortable and well-maintained environment. Sincerely, Hotel Management
Wouldn’t stay here Wouldn’t stay here again. It stunk and in horrible condition. We could hear everything around us and the curtains weren’t even hanging. They were falling off. Everything was dirty.
Business response:
Dear Guest, Thank you for sharing your experience. We regret to hear that your stay did not meet expectations and sincerely apologize for the discomfort and inconvenience caused. Your feedback is taken seriously and has been shared with the appropriate teams for follow-up. While we understand your disappointment, we remain committed to making necessary improvements. We hope to have another opportunity in the future to provide a visit that reflects our standards of care. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Greenbrier Circle
How is Extended Stay America - Chesapeake - Greenbrier Circle rated?
Extended Stay America - Chesapeake - Greenbrier Circle has a 3.4 star rating with 1,806 reviews.
When is Extended Stay America - Chesapeake - Greenbrier Circle open?
Extended Stay America - Chesapeake - Greenbrier Circle is open now. It will close tomorrow at 12:00 a.m.