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Extended Stay America - Chesapeake - Greenbrier Circle
- Hotels
- Chesapeake, VA
About this business
Location details
809 Greenbrier Cir., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No refund yet
Business response:
Dear Guest,Thank you for sharing your experience. We apologize for the delay in processing your refund, and we understand how frustrating this situation must be. Please know that we are looking into this matter and will ensure it is resolved as quickly as possible. Your satisfaction is important tous, and we appreciate your patience. We hope to welcome you back in the future for a more seamless experience.Sincerely,Hotel Management
Nothing. Nasty place
Business response:
Dear Shannon,Thank you for sharing your feedback. We truly regret to hear that your experience did not meet your expectations. Creating a comfortable and welcoming environment for all guests is something we take seriously, and your comments are important to us. We understand how crucial it is for our guests to feel at ease during their stay, and we will carefully review your feedback for improvement. We hope you might consider staying with us again in the future for a more enjoyable visit.Sincerely,Hotel Management
I missed my check in on Monday so I went there Tuesday to check in. They said I was a no show on my reservation on Monday and they said I would have to make a new one. They cashed out my prepaid reservation and took the money. I tried to call Expidia for help and they did call the hotel to see if I could get a refund but wasn’t able to due to hotel policy.
Business response:
Dear Guest, We sincerely apologize for the frustration and disappointment caused by your recent experience. We understand how upsetting it must have been to lose a prepaid reservation due to a missed check-in and not be able to recover the funds. Your feedback has been shared with our team for prompt resolution. We hope you will consider giving us another opportunity in the future to provide you with the quality and service you deserve.Sincerely,Hotel Management
Lit henette with no dishes ruined our stay We picked this hotel because of the kitchenette. However after waking up after a 17 hour drive and attempting to make something to eat, there were no utensils plates pots or cups. I was told I couldn’t get any u til the next day. After explaining my dissatisfaction I was threatened to be put off the property at 9pm. After calling customer service (because the manager “Sharon” was the one who threatened me) to try to be relocated to a property in Virginia Beach, I was told only she c... read more
Business response:
Dear Angel, We sincerely apologize for the inconvenience you experienced during your stay. We understand how frustrating it must have been not to have the necessary kitchen items available, especially after a long drive. The situation you described does not reflect the level of service we strive to provide, and we regret any miscommunication or discomfort caused. Your concerns regarding staff interactions and service will be addressed internally to prevent similar experiences in the future. While we cannot change your past s... read more
The room was not clean. Towels were not clean. There was hair in the bed and shower, i dicating neither were cleaned. There was trash from whomever was in the room before me. We sat the trash outside of the room for housekeeping to collect. It never was, we stayed for four days. We only saw housekeeping on the first floor.
Business response:
Dear Guest, Thank you for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concern you described with your suite's cleanliness and upkeep. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk team is always here to assist you. Please revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel ... read more
Our lock was broken, bed had hairs all over, shower was disgusting. And they also do NOT offer free breakfast. Only coffee
Business response:
Dear Guest, Thank you for your feedback. It is concerning to hear about the issues you encountered, as cleanliness and a well-maintained room are essential to a comfortable stay. Your comments will be shared with the appropriate team to ensure these concerns are addressed. We understand the importance of clear expectations regarding amenities and regret any disappointment. We appreciate your time in sharing your experience and hope for the opportunity to provide an improved stay in the future.Sincerely,Hotel Management
There were no utensils or cookware or plates which is strange for an extended stay hotel. Bathroom door does not close properly. No bedding on the beds initially. No coffee maker, and the provided breakfast wasn't sufficient
Business response:
Dear Jason,Thank you for your feedback. It’s regrettable that your stay did not meet expectations. The availability of kitchen essentials upon request is intended to ensure proper sanitation, but we understand how this may have been inconvenient. Your concerns about the room condition and breakfast options are noted and will be addressed with the team. Guest satisfaction remains a priority, and your insights are appreciated.Sincerely,Hotel Management
Could not check in
Business response:
Dear Tarsha,We sincerely apologize for the inconvenience you experienced while trying to check-in. We understand how frustrating this must have been and regret any disruption to your plans. Our team strives to provide a smooth and seamless experience for all guests, and we will review this matter to prevent future issues. We appreciate your feedback and hope to have the opportunity to welcome you for a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Greenbrier Circle
How is Extended Stay America - Chesapeake - Greenbrier Circle rated?
Extended Stay America - Chesapeake - Greenbrier Circle has a 3.4 star rating with 1,806 reviews.
When is Extended Stay America - Chesapeake - Greenbrier Circle open?
Extended Stay America - Chesapeake - Greenbrier Circle is open now. It will close tomorrow at 12:00 a.m.