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Extended Stay America - Chesapeake - Greenbrier Circle
- Hotels
- Chesapeake, VA
About this business
Location details
809 Greenbrier Cir., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No breakfast, nasty coffee There was dirty, used rags in the bathroom Stain on sheets A dog used the bathroom in the hall Stove eyes didn’t work Stains on carpet in halls
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We regret that several aspects of your visit did not meet expectations. Cleanliness and properly maintained accommodations are important priorities, and we understand your disappointment regarding the condition of the room and common areas during your stay. Your comments concerning the in-room appliances and refreshment offerings have also been noted and will be shared with the appropriate teams to help improve the guest experience. We appreciate you bringing ... read more
The room was definitely run down. “Free” Breakfast consisted of nutrigrain bars, coffee and Otis spunkmeyer muffins. Double beds were booked and when I went to check in they told me they were overbooked and I had to pay more for a queen or i would have to go to another property. Overall, disappointing.
Business response:
Dear Guest, We regret to hear that your recent stay did not meet expectations. We understand your concerns regarding the condition of the accommodation and are sorry it did not feel as comfortable or well-maintained as anticipated. The morning offering you encountered was not in line with what you were hoping for, and we appreciate you bringing this to our attention. At check-in, adjustments were required due to the limited availability of selected bedding arrangements, which understandably caused inconvenience. Your feedbac... read more
Ok, This is obviously an old hotel. Not well maintained, cracking in walls, furniture old and scratched, no on-site utensils for an extended stay. Bed was scary, clean but on posts so very unstable. They say breakfast included....terrible coffee and old muffins or granola bar. If you just want a room...go for it. If you want to feel comfortable, stay away!!!!
Business response:
Dear Charles, We are sorry to learn that your recent experience did not meet expectations and that several aspects of the accommodation felt below the standard you were hoping for. Your comments regarding the overall condition and interior upkeep have been noted. We also regret that the in-room setup and available kitchen amenities did not provide the level of convenience anticipated for a longer visit. Additionally, we understand the morning selection and beverage quality were not satisfactory. will be shared with the team ... read more
Breakfast was awful, the room was filthy with beer caps left on the ground. The property is tired and smells bad. Staff however were very friendly and healthy - only saving grace. Would never recommend this hotel
Business response:
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay. We are disappointed to know that your visit fell short of expectations. Your note regarding the cleanliness of your suite and the overall impression of the property is concerning. Please know that we follow strict standards, and we'll address this with our housekeeping team. We also regret that our grab-and-go breakfast offering did not align with what you were hoping for. At the same time, we truly appreciate your kind recognition o... read more
Front desk staff member Darnell did everything he could to help,but after three rooms I just left. I knew where I was,I wasn't looking for a mint on my pillow, but the AC was broken in the first room and it was very warm and humid,the second room hadn't been cleaned(bed sheets disheveled,pillows piled on top of each other),and the third room there were very obvious bodily fluids on the comforter(in multiple spots).
Business response:
Dear Guest, We sincerely appreciate your recognizing Darnell’s efforts to assist you, and we are truly sorry that your overall experience did not meet expectations. The conditions you encountered across multiple rooms are unacceptable and do not reflect the standards we strive to uphold. We regret the discomfort and frustration this caused, especially after several attempts to accommodate you. Please be assured that your feedback will be shared with the appropriate teams for immediate action. Providing a clean and fully func... read more
Staff was nice but that’s it.
Business response:
Dear Guest, Thank you for taking the time to share your thoughts. We’re pleased to know our team made a positive impression during your visit, as providing friendly and attentive service is very important to us. At the same time, we understand that an overall stay should feel comfortable and satisfying in every aspect. Your feedback is valuable and helps guide our ongoing efforts to enhance the guest experience. We appreciate your input and hope to have the opportunity to welcome you again for a more enjoyable and well-round... read more
My staff was awful. My first room- 2 queen bed, didn't have a table or chairs. I went and told the staff and manager. They added those items to my room while we were away. We were happy to see them when we returned. The shower didn't work due the lever was broken. I call the front desk for another room. He gave me the room next door- 1 king bed. He then had to move the the table and chairs into that room. While he was moving the furniture, my children discovered roaches in the bathroom. I asked for another room, but nothing ... read more
Just not a great experience at all. Smelled bad. Staff was over worked. Paid for a queen and got a full. I will not return.
Business response:
Dear Guest, We sincerely apologize that your stay did not meet expectations. It’s disappointing to hear that the room did not match your reservation and that other aspects of your visit were unpleasant. We understand how frustrating this must have been, and your comments regarding cleanliness and staffing have been shared with our management team. We truly appreciate your feedback, as it highlights areas for improvement. While we regret that your experience was unsatisfactory, we hope to have the opportunity in the future to... read more
This hotel should be shut down!! The carpet was so disgusting we didn’t take our shoes off, the furniture is falling apart, the back of the bathroom door had toothpaste spit all over it, the walls Look like people just threw their drinks all over them, the AC didn’t work, tv didn’t work, we used our own blankets to sleep on top of the beds. The towels and wash clothes have a “fishy” smell, the bathroom smelled like cigarette smoke. I could keep going but this should be enough of a warning to not stay here!!
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are very sorry to learn that your experience did not meet expectations and understand how disappointing this must have been. Providing a comfortable and well-maintained environment for our guests is extremely important, and it is concerning to hear that your visit left you feeling dissatisfied. Your comments regarding the condition of the room and overall upkeep have been noted and will be shared with the appropriate team. Guest feedback is valuable in help... read more
Frequently asked questions about Extended Stay America - Chesapeake - Greenbrier Circle
How is Extended Stay America - Chesapeake - Greenbrier Circle rated?
Extended Stay America - Chesapeake - Greenbrier Circle has a 3.4 star rating with 1,877 reviews.
When is Extended Stay America - Chesapeake - Greenbrier Circle open?
Extended Stay America - Chesapeake - Greenbrier Circle is open now. It will close tomorrow at 12:00 a.m.