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Extended Stay America - Chesapeake - Greenbrier Circle
- Hotels
- Chesapeake, VA
About this business
Location details
809 Greenbrier Cir., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I just want a clean room, shouldn’t be that hard! After driving 8 hours, I just wanted to get to my room. Walked into the room and the bed was broken. The back right corner of the bed was actually slanted towards the floor and the front left leg was in the air. How could the cleaning staff not see this!! 2nd room smelled of dog so badly that it gave my nephew an allergic reaction! Moths in bathroom, hairs on the pillow, crumbs on nightstand, freezer was a mess. Room was not clean at all! In fact they left the window open to ... read more
Picked this property because it said it had a kitchen, the room did not come equipped with dishes or anything , had to ask for things, only got a pot and a couple plates, no dishwasher or dish soap to at least wash the dishes i did get. Also picked this location because it was supposed to have “breakfast”, all they had was coffee and a few muffins.
Fixtures in room broken, room very dirty.
Business response:
Dear Gary, Thank you for sharing your feedback and for staying with us for an extended period. We're disappointed to learn that your experience fell short of expectations, and we sincerely apologize for the conditions you encountered. Your comments have been shared with our team to ensure attention is given where needed. We value your input and hope you’ll consider returning in the future so we can provide a more comfortable and well-maintained environment. Sincerely, Hotel Management
Wouldn’t stay here Wouldn’t stay here again. It stunk and in horrible condition. We could hear everything around us and the curtains weren’t even hanging. They were falling off. Everything was dirty.
Business response:
Dear Guest, Thank you for sharing your experience. We regret to hear that your stay did not meet expectations and sincerely apologize for the discomfort and inconvenience caused. Your feedback is taken seriously and has been shared with the appropriate teams for follow-up. While we understand your disappointment, we remain committed to making necessary improvements. We hope to have another opportunity in the future to provide a visit that reflects our standards of care. Sincerely, Hotel Management
No refund yet
Business response:
Dear Guest,Thank you for sharing your experience. We apologize for the delay in processing your refund, and we understand how frustrating this situation must be. Please know that we are looking into this matter and will ensure it is resolved as quickly as possible. Your satisfaction is important tous, and we appreciate your patience. We hope to welcome you back in the future for a more seamless experience.Sincerely,Hotel Management
Nothing. Nasty place
Business response:
Dear Shannon,Thank you for sharing your feedback. We truly regret to hear that your experience did not meet your expectations. Creating a comfortable and welcoming environment for all guests is something we take seriously, and your comments are important to us. We understand how crucial it is for our guests to feel at ease during their stay, and we will carefully review your feedback for improvement. We hope you might consider staying with us again in the future for a more enjoyable visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Greenbrier Circle
How is Extended Stay America - Chesapeake - Greenbrier Circle rated?
Extended Stay America - Chesapeake - Greenbrier Circle has a 3.4 star rating with 1,877 reviews.
When is Extended Stay America - Chesapeake - Greenbrier Circle open?
Extended Stay America - Chesapeake - Greenbrier Circle is open now. It will close tomorrow at 12:00 a.m.