This profile has been claimed by the business owner or representative.
Extended Stay America - Chesapeake - Greenbrier Circle
- Hotels
- Chesapeake, VA
About this business
Location details
809 Greenbrier Cir., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
roaches everywhere
Business response:
Dear Guest, We’re sorry to hear that your recent stay did not meet expectations. Guest comfort and satisfaction are always our top priorities, and we regret that your visit fell short of that goal. Your feedback is important in helping us identify areas that may require closer attention, and we’re reviewing this matter to ensure it’s appropriately addressed. We hope you’ll consider giving us another chance to provide a more pleasant and reassuring experience. Sincerely, Hotel Management
Pay for what you get.
Business response:
Dear Guest, Thank you for choosing our hotel. We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. There is nothing more important to us than making sure that our guests have a comfortable and relaxing stay, and we hope you will consider giving us another chance to demonstrate the type of service that we normally provide. Sincerely, Hotel Management
Does not look like the pictures.
Business response:
Dear Christopher, Thank you for sharing your thoughts with us. It is disheartening to see such comments, as this is far from the experience that we want our guests to have. Your feedback is valuable to us, and we will use it to focus on areas that need improvement. We hope you will consider giving us another opportunity in the future to provide you with a more positive and comfortable stay. Sincerely, Hotel Management
Stay somewhere else I was required to sign my initials next to each item on a list of hotel policies that gave the impression that they primarily deal with sketchy people. The elevator was out of order. There were no ice machines. The whole building smelled of strong cleaning chemicals. The floor of my room was laminate and had some sort of sticky film on it. The whole place was generally gross. It was the kind of room that made you wonder what sort of stuff had taken place in it. I packed my bags back into the car a left wi... read more
Business response:
Dear Michael, We are very sorry to hear that your experience did not meet expectations. Maintaining clean, comfortable, and welcoming accommodations is extremely important to us, and we regret that your visit left you feeling dissatisfied. Your feedback regarding the condition of the room and the overall environment has been shared with our team to help ensure improvements are made. We sincerely apologize for the inconvenience you encountered and hope that, despite this experience, you will consider giving us another opportu... read more
Do not stay here. Terrible, dirty, hallways and rooms smelled. No hair dryer, no tissues, towels dingy and smelled. Carpet filthy. Chair had stains and unknown marks, moldy shower curtain. Front desk clerk was very nice for our late check-in and very helpful.
Business response:
Dear John, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure that such lapses do not happen again. On a positive note, we’re glad to hear that our front desk clerk provided helpful and frie... read more
The shower curtain was moldy. The linens were dirty when I first checked in. They swapped out the bed and mattress without informing me. I got to my room and all the linens where on the floor, I had to get new linens and I have to make my bed myself.
Do not stay here. Room was inexcusable. Broken light, no top sheet on the bed. Shower curtain black and pink molded. Shower floor blackened and not cleaned. Sink stopped up and held water. Half roll of toilet paper with no second roll. Everything was old, out of date and run down. Entire second floor smelled musty. Rules say you pay even if you don’t stay. Rip off! So, husband got us another room. Slightly Improved but still bad. Third floor didn’t stink thankfully. Shower curtain rod had been pulled from the wall and was se... read more
Frequently asked questions about Extended Stay America - Chesapeake - Greenbrier Circle
How is Extended Stay America - Chesapeake - Greenbrier Circle rated?
Extended Stay America - Chesapeake - Greenbrier Circle has a 3.4 star rating with 1,877 reviews.
When is Extended Stay America - Chesapeake - Greenbrier Circle open?
Extended Stay America - Chesapeake - Greenbrier Circle is open now. It will close tomorrow at 12:00 a.m.