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Extended Stay America - Chesapeake - Greenbrier Circle
- Hotels
- Chesapeake, VA
About this business
Location details
809 Greenbrier Cir., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not great While staying at the Extended Stay hotel in Chesapeake, Virginia, Greenbrier area, I found the experience to be minimally satisfactory overall. The room smelled like smoke, which was my only complaint as it was terrible. On the positive side, the bed was pretty comfortable. Additionally, there was a loud noise in the hallway. If I were to rate this experience on a scale from one to ten, I would give it a six. Given this, I probably won’t choose this hotel again.
Business response:
Dear Guest, Thank you for your feedback. We apologize for the issues you encountered during your stay, including the smoke smell and noise disturbance. We are addressing these concerns to improve our accommodations. We appreciate your positive mention of the comfortable bed and value your input as we strive to enhance guest experiences. We hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management
My room smelled like right before I walked in someone just jumped out the window with the 67 cigarettes they smoked in their mouth. Overwhelming cigarette smell and no matter what I did or tried it wasn’t going away. Also the the next day it was the same and a friend of mine was also thrown back by the stench and they smoke cigarettes them selves. My entire wardrobe was completely covered in the smell and I had to wash every piece of clothing and belongings I could to alleviate the headaches I kept getting from the one night... read more
Business response:
Dear Brittney, Thank you for your feedback. We apologize for the overwhelming cigarette smell in your room. This is not the experience we intend to provide. We are addressing this issue with our housekeeping team to ensure thorough cleaning and odor removal procedures are followed. Your satisfaction is important to us, and we appreciate your understanding. We hope to welcome you back for a better experience.Sincerely,Hotel Management
The property is very outdated.
Business response:
Dear Dana, Thank you for your feedback. We apologize that you found the property outdated. We are continuously working on updates and improvements to enhance our guests' experience. Your comments are valuable in helping us prioritize these efforts. We hope to welcome you back in the future to experience the positive changes.Sincerely,Hotel Management
The property smelled of weed and mothballs. I felt like I was going to have a contact high . The keys never worked for my room and the treadmilll and elliptical machine didn’t work. I will say on the plus side all of the staff there were beyond helpful and nice.
Business response:
Dear Stacy, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the concerns you experienced during your visit. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate you bringing this to our attention. Thank you for your kind words regarding our staff, and we hope you give us another chance to show you t... read more
Won't stay there again The staff were very friendly. The facility was very outdated and the floors were dirty in the entrance hallway, lobby and elevator. The breakfast was coffee which tasted like leftover mud, prepackaged muffins and granola bars. Not what I expected. There were no facilities in the room, coffee maker, cooking or eating utensils which I thought would be provided in a extended stay room. I had to also go to the front desk and sign out a hairdryer and return it upon checkout.
Business response:
Dear Anonymous, We regret to hear about your recent experience and apologize for any inconveniences encountered during your stay. While we appreciate your kind words about our friendly staff, we're sorry to hear about the cleanliness issues and the lack of expected amenities in your room. Please know that your feedback is valuable to us, and we will address these concerns with our team to ensure improvements are made. We understand your disappointment and hope you'll reconsider staying with us in the future, as we strive to ... read more
They had bed bugs I got bit all over, but they were ice enough to change my room and give me a full refund
Business response:
Dear Genesys, We sincerely apologize for the distressing situation you encountered during your stay. We strive to provide a comfortable and immaculate environment for each guest; therefore, we genuinely regret falling short of your expectations and our usual service standards. Although we regularly treat our property, we will schedule a thorough inspection to prevent a recurrence. We appreciate your patience and understanding as we work to resolve this issue. We hope you will revisit us in the near future so we can regain yo... read more
Frequently asked questions about Extended Stay America - Chesapeake - Greenbrier Circle
How is Extended Stay America - Chesapeake - Greenbrier Circle rated?
Extended Stay America - Chesapeake - Greenbrier Circle has a 3.4 star rating with 1,806 reviews.
When is Extended Stay America - Chesapeake - Greenbrier Circle open?
Extended Stay America - Chesapeake - Greenbrier Circle is open now. It will close tomorrow at 12:00 a.m.