This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Buffalo Grove - Deerfield
- Hotels
- Buffalo Grove, IL
About this business
Location details
1525 Busch Pkwy., Buffalo Grove, IL, 60089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not good Can listen sounds of your side room.
Business response:
We sincerely apologize for not meeting your expectations with regard to your room. A restful nights’ sleep is a must, and we regret knowing you were not able to sleep appropriately due to the noise issue. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Business response:
Dear Guest, We sincerely apologize for not meeting and exceeding your expectations. We hope you'll give us another chance, as we strive for clean rooms and great customer service.
Refrigerator and kitchen area were dirty. The staff was pleasant.
Business response:
Joe, thank you for being our guest. Although you liked our location, we are sorry for the cleanliness issue you encountered. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Microwave did not work...No extra blanket or pillow in room.Tv channels did not match up with laminate guide. Sink look like someone previously spilled black dye in it..( splattered)
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Arrived at hotel after 1 hr of making the reservation.. and they wanted to charge extra for “no show “ Our room smelled.. will be the first and last time here!!
Business response:
Thank you for choosing us. We offer our sincere apologies for the odor issue and the poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the appropriate teams, and we will take the appropriate steps to prevent these problems from happening again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Property is old. Kitchen is 1950-60izh. Carpet dirty, bedsheets clean-maybe. Bedspread old with pulls. I blocked the door at night to feel safe. They advertise breakfast with is coffe and a muffin, which they didn’t receive the order. You get what you pay for but in this case you get less.
Business response:
Please accept our sincere apology for the difficulties you encountered with your rooms. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
This property severely needs an update. They have the old key cards for the door which demagnetize daily and you have to go get the room re-keyed daily at the front desk even if you don’t keep it near your phone. The stove didn’t work, the tv didn’t work. The “breakfast” is granola bars and oatmeal full of sugar and will for sure give you diabetes if you’re not already suffering of it. The staff was super friendly at least. But they will charge you an extra night rate if you check in past midnight so be careful if you have a... read more
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your comments are important for our improvement, so we have discussed them with the appropriate individuals to ensure we deliver much better future guests experiences going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
On 6/8/19 I went to check in after moving all day and was told that my reserved suite room with 2 full be, for 2 Adults, and our 17 son was not available and we had to take a room with on bed and no sleeper sofa. I asked is there an upgrade and was told no. The person working the desk at 8:45pm has no reason to work in the hospitality business. Right before us she would not extend a current clients stay and told her to come back at 9am, client asked why and was told that's how they do those. We were told no and even after co... read more
Business response:
Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Old, dark rooms.. nothing close to hotel. You need to drive every day to go somewhere.
Business response:
Mia, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Buffalo Grove - Deerfield
How is Extended Stay America - Chicago - Buffalo Grove - Deerfield rated?
Extended Stay America - Chicago - Buffalo Grove - Deerfield has a 3.7 star rating with 1,197 reviews.
When is Extended Stay America - Chicago - Buffalo Grove - Deerfield open?
Extended Stay America - Chicago - Buffalo Grove - Deerfield is open now. It will close tomorrow at 12:00 a.m.