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Extended Stay America - Chicago - Burr Ridge
- Hotels
- Burr Ridge, IL
About this business
Location details
15 W. 122nd S. Frontage Rd., S Frontage Rd, Burr Ridge, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was in a good area and not far from our event. Could use better cleaning in elevator and rooms dusty but clean. Staff very polite and efficient and knew how to check us in quickly. At least he told us it was a grab and go breakfast and not buffett. It was still really nice. Shower water nice and hot but not soft water which was still ok. Will be using them again.
Business response:
Thank you for stay with Extended Stay America.
Business response:
Thank you for stay with Extended Stay America.
Business response:
Thank you for stay with Extended Stay America.
Business response:
Thank you for stay with Extended Stay America.
Business response:
Thank you for stay with Extended Stay America.
Okay for only one night stay. Location is kind of outdated lots of people walking in and out all the time. Customer service was pretty good.
Business response:
Dear Julio, Thank you for your feedback. We're glad to hear you were satisfied with our customer service. We continuously strive to enhance our property and create a comfortable environment for all guests. Your input helps us identify areas for improvement, and we appreciate you sharing your thoughts. We hope to welcome you again in the future.Sincerely,Hotel Management
Business response:
Thank you for stay with Extended Stay America.
We had a good experience here. Staff was friendly and professional. The property looked mostly clean. The carpet has a strong odor, which I'm not sure why there's still carpet in hotels anymore. The morning coffee thingy is ok, lots of junk food choices. Also, Wi-Fi was not working properly or as advertised. Overall, I'd come back and recommend
Business response:
Dear anj, Thank you for choosing to stay with us and for taking the time to share your thoughts. We are delighted that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Sincerely,Hotel Management
Even though we checked in and spent a few minutes in our room before attending a memorial service, we ended up not staying. After the memorial service (which brought us to Burr Ridge in the first place), we decided to drive the 2 1/2 hours home. Partly what led to this decision was the condition of the room. The bathroom floor was dirty, the air vent looked like it hadn’t been cleaned in months, and the refrigerator was filthy. Loud music and conversations could be heard throughout the hallway. The young man behind the desk ... read more
Business response:
Dear William, We appreciate your feedback and are sorry to hear that your experience did not meet expectations. It is good to know our front desk staff provided courteous service. Your comments about the room and noise levels are important, and we will address these issues with our team to enhance future stays. Thank you for bringing this to our attention.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Burr Ridge
How is Extended Stay America - Chicago - Burr Ridge rated?
Extended Stay America - Chicago - Burr Ridge has a 3.6 star rating with 1,943 reviews.
When is Extended Stay America - Chicago - Burr Ridge open?
Extended Stay America - Chicago - Burr Ridge is open now. It will close tomorrow at 12:00 a.m.