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Extended Stay America - Chicago - Burr Ridge
- Hotels
- Burr Ridge, IL
About this business
Location details
15 W. 122nd S. Frontage Rd., S Frontage Rd, Burr Ridge, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Comfortable and safe Comfortable stay, safe place for a solo taveler in a safe area with shops and restaurants close by. Room was clean and spacious.
Business response:
Dear Guest, Thank you for your kind review! We are delighted you had a comfortable stay at Extended Stay America and felt safe as a solo traveler. It's great to know you enjoyed our clean, spacious rooms, and the convenient location near shops and restaurants adds convenience to your visit. We look forward to welcoming you back for another excellent stay!Sincerely,Hotel Management
Pros: Friendly staff, quiet surroundings, clean bathroom, bed, and tv space Cons: Kitchen area was okay, the fridge exterior had black spots, the sink drain was rusted, the cabinets and drawers were kind of stained and dirty
Adequate stay Adequate stay, moderate price. Bare minimum accommodation with a kitchenette.
Business response:
Thank you for your feedback.
Business response:
Thank you for you feedback.
Pretty basic. No breakfast other than coffee and oatmeal.
Business response:
Thank you for you feedback.
Nice
Business response:
DearJUAN CARLOS, Thank you for staying with us and sharing your review. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Extended Stay America.Sincerely,Hotel Management
Desk Service was below average. When asked for ice he only reply was, “we have no ice machine“ versus you can use the ice tray in your refrigerator. Who knew there was one there? Never stayed at any hotel. They didn’t have an ice machine. I was in and out several times packing my car door and check out and there was never anyone at the desk. Apparently they were sitting in the next room and you had to call for them, which got a very slow and mediocre response. If you’re looking for a clean, safe place to stay, this will work... read more
Business response:
Dear Darryl, Thank you for choosing to stay with us. We apologize for any lapse in hospitality and attentiveness you experienced here. Your feedback regarding communication about ice availability and staff responsiveness is essential, and we will address these concerns with our team to enhance future service delivery. Ensuring our guests feel valued is paramount, and we regret any shortfall in meeting your expectations. We appreciate you bringing these issues to our attention as they help us refine our services to serve you ... read more
Frequently asked questions about Extended Stay America - Chicago - Burr Ridge
How is Extended Stay America - Chicago - Burr Ridge rated?
Extended Stay America - Chicago - Burr Ridge has a 4.3 star rating with 1,396 reviews.
When is Extended Stay America - Chicago - Burr Ridge open?
Extended Stay America - Chicago - Burr Ridge is open now. It will close tomorrow at 12:00 a.m.